Customer Support

Provide exceptional customer support across email, chat, and phone channels.
Swiftly and accurately address customer inquiries with professionalism.
Exemplary attention to detail to swiftly identify and escalate technical issues to internal support teams.
Ensure timely ticket escalation to appropriate departments.
Cultivate collaborative relationships within the Customer Support team and across departments to effectively meet customer needs.
Demonstrate a passion for Bonterra Tech and possess strong technological aptitude, willing to collaborate with various organizations seeking assistance.
Exhibit excellent oral and written communication skills, coupled with robust critical thinking and logical problem-solving abilities, with a willingness to learn.

Client Support Specialist I

Customer Experience Manager

Senior Software Engineer – Customer Care Technology

Customer Support Associate

Hub Support Specialist – Contract

Customer Service Representative