Product Manager, Data Monetization
Worldpay
GoSQL
Client Support Specialist I
Bonterra
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $58,700 - $65,000 per year
Job Level
JuniorMid-Level
Tech Stack
SQL
About the role
- Provide exceptional customer support across email, chat, and phone channels. Swiftly and accurately address customer inquiries with professionalism. Exemplary attention to detail to swiftly identify and escalate technical issues to internal support teams. Ensure timely ticket escalation to appropriate departments. Cultivate collaborative relationships within the Customer Support team and across departments to effectively meet customer needs. Demonstrate a passion for Bonterra Tech and possess strong technological aptitude, willing to collaborate with various organizations seeking assistance. Exhibit excellent oral and written communication skills, coupled with robust critical thinking and logical problem-solving abilities, with a willingness to learn.
Requirements
- You are passionate about progressive causes, are good with technology, and are willing to work with lots of different organizations that need our help. You have at least two years' experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits. You have used Bonterra's Fundraising & Engagement tools, EveryAction, Salsa, NGP8, VAN, or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, either administering other users or playing a leadership role in a campaign or organization. You have excellent oral and written communication skills, and strong critical thinking, logical problem-solving ability, and a willingness to learn. You have a professional phone manner and undying patience, and proven ability to self-motivate and demonstrated work ethic You’re detail-oriented, great at following up and don’t let things slip through the cracks. Minimum of 1 year of Customer Service experience, driven by a commitment to customer satisfaction. Familiarity with CRM tools such as Salesforce, ZenDesk, Intercom, Five9, or Vonage is advantageous. Bonterra Product Knowledge: Familiarity with Bonterra’s software solutions, specifically EveryAction and Salsa, is a bonus. Proficiency or familiarity with a coding language such as HTML/CSS or SQL is advantageous. Previous experience in teaching or training, including mentoring, tutoring, and/or software support. This position is part of a bargaining unit represented by CWA Local 1400, 2336 or 13000. At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.
