Financial Navigator – Ambulatory Pharmacy
Bon Secours Mercy Health
full-time
Posted on:
Location Type: Hybrid
Location: WORK AT HOME • Ohio • United States
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About the role
- The Financial Navigator is responsible for comprehensive patient financial management.
- Conducts patient financial navigation and patient fiscal need assessments.
- Works closely with providers, patients, hospital staff, and practice administration to determine and execute appropriate fiscal solutions.
- Provides analytical and operational support for facility administration and financial related activities including drug recovery, billing and payment processes, and evaluation of financial performance.
- Conducts financial counseling for infusion patients prior to initial treatment and manages copay assistance.
- Develops and maintains a close interface with drug recovery and copay assistance processes including patients, hospital departments, and drug manufacturers.
- Maintains patient assistance database and coordinates procuring free drugs for accounts with medical necessity denials.
- Prepares evaluations of hospital, facility, or pharmacy related concerns and proposals to quantify financial implications.
Requirements
- High School/GED (required)
- Bachelors, Business/Healthcare Administration (preferred)
- Minimum of 2 years’ experience in a professional healthcare environment (required)
- Minimum of 2 years’ experience as a financial biller in a healthcare setting, social worker, and/or Certified Pharmacy Technician (required)
- 1 year experience with EPIC functionality (preferred)
- 2 years’ experience in social work of specialized patient population (e.g. oncology, hepatology, neurology, etc.) (preferred)
- Prior experience with patient assistance (preferred)
- Completion of Association of Community Cancer Centers (ACCC) Financial Advocacy Boot Camp within 3 months of employment (required)
Benefits
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
- Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial managementpatient financial navigationfiscal need assessmentsbilling processespayment processesfinancial counselingcopay assistancedrug recoveryfinancial performance evaluationpatient assistance database management
Soft Skills
analytical supportoperational supportcommunicationcollaborationproblem-solvinginterpersonal skillsorganizational skills
Certifications
High School/GEDBachelors in Business AdministrationBachelors in Healthcare AdministrationCertified Pharmacy TechnicianACCC Financial Advocacy Boot Camp