Senior Associate Relations Manager
Bon Secours Mercy Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- The Senior Associate Relations Manager is responsible for leading a team of Associate Relations Managers supporting various markets.
- Coach team members on associate relations skills and focus on development of team members' subject matter expertise.
- Resolve issues at the lowest level possible.
- Work directly with various leadership levels from front line leaders to higher level leadership up to executives.
- Guide and support leadership in complex and high-risk associate relations decision making.
- Handle a case load and effectively manage the review, resolution and documentation of code of conduct related matters and policy violations.
- Lead a team of Associate Relations Managers who manage the documentation of code of conduct related matters and policy violations.
- Support and guide Associate Relations Manager in handling employment concerns, providing quality customer service.
- Provide strategic Associate Relations support, business partnership, and coaching to all levels of the ministry.
- Demonstrate a change management mindset through process and policy improvement to enhance employee experience.
Requirements
- Bachelor’s Human Resources (required)
- Masters Human Resources (preferred)
- 7 years’ experience of independently conducting a thorough investigation (required)
- 7 years' experience in Employee and Labor Relations or related field (preferred)
- 3 years of related Human Resources experience (preferred)
- 3 years proven record of business management experience (preferred)
- Excellent customer service (required)
- Excellent communication (required)
- Excellent interpersonal skills (required)
- Strong written skills (required)
- Strong Verbal/Consultative skills (required)
- Rapport building (required)
- Influential (required)
- Reasoning (required)
- Problem-solving (required)
- Conflict resolution (required)
- Independent judgement (required)
- Discretion (required)
- Ability to maintain confidentiality (required)
- Dependable (required)
- Punctual (required)
- Knowledge of Federal and State Employment laws (required)
Benefits
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
- Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
investigationemployee relationslabor relationsbusiness managementcode of conductpolicy violationscase managementdocumentationcustomer servicechange management
Soft Skills
communicationinterpersonal skillswritten skillsverbal skillsconsultative skillsrapport buildinginfluentialreasoningproblem-solvingconflict resolution
Certifications
Bachelor’s in Human ResourcesMaster’s in Human Resources