Bolt

Support Engineer

Bolt

contract

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $8,750 - $9,167 per month

Job Level

JuniorMid-Level

Tech Stack

CloudElasticSearchJavaScriptMagentoPHPPythonSQL

About the role

  • Analyze and resolve challenging technical issues on the Bolt network, partner eCommerce platforms, and other integrations
  • Read and write code to reproduce issues, identify issues in source code, develop tooling, and provide meaningful feedback to core engineering teams
  • Help developers understand how Bolt, its API, and various technical use cases of the platform function
  • Create and curate Knowledge Articles documenting steps that enable L1/L2 teams to perform job functions
  • Partner cross-functionally with engineering teams while resolving complex technical issues
  • Independently think through execution end-to-end and use judgment to understand how actions may impact other integrations
  • Consistently deliver constructive feedback to peers to strengthen relationships and unite the team
  • Engage Implementation Managers, Account Managers, and Account Executives to escalate recurring customer challenges and manage service expectations
  • Be the relentless voice for the customer by communicating customer feedback and advocating for their interests within Bolt

Requirements

  • You consider yourself a “technical” person
  • At least 2 years of programming experience - preferably JavaScript or Python
  • Expertise in HTML, JavaScript, CSS, SQL, PHP
  • Experience with shell commands
  • Excellent communication skills, written and verbal
  • Analytical and problem-solving skills
  • Undergraduate degree in Computer Science or equivalent experience in technical roles
  • Experience using (or building) APIs and/or integrating software solutions
  • (Differentiators) Experience with customer-facing, quality assurance, core engineering, or DevOps-type roles
  • (Differentiators) Technical experience with one or more eCommerce platforms (Magento, BigCommerce, Salesforce Commerce Cloud, WooCommerce, Shopify)
  • (Differentiators) Experience with logging and debugging tools (e.g., Datadog, Bugsnag, ElasticSearch, etc.)