Bolt

Support Engineer

• Analyze and resolve challenging technical issues on the Bolt network, partner eCommerce platforms, and other integrations
• Read and write code to reproduce issues, identify issues in source code, develop tooling, and provide meaningful feedback to core engineering teams
• Help developers understand how Bolt, its API, and various technical use cases of the platform function
• Create and curate Knowledge Articles documenting steps that enable L1/L2 teams to perform job functions
• Partner cross-functionally with engineering teams while resolving complex technical issues
• Independently think through execution end-to-end and use judgment to understand how actions may impact other integrations
• Consistently deliver constructive feedback to peers to strengthen relationships and unite the team
• Engage Implementation Managers, Account Managers, and Account Executives to escalate recurring customer challenges and manage service expectations
• Be the relentless voice for the customer by communicating customer feedback and advocating for their interests within Bolt

Machine Learning Engineer

• Build and deploy state-of-the-art ML models for personalized recommendations, fraud detection, transaction automation, and user behavior prediction.
• Architect and scale ML systems powering agentic commerce workflows, including autonomous decision-making and checkout automation.
• Lead technical initiatives, guiding other engineers and influencing the roadmap for core AI infrastructure.
• Collaborate with product, design, and research teams to turn cutting-edge ML ideas into real-world features.
• Experiment with novel algorithms and architectures, staying ahead in fast-evolving payments and AI domains.
• Own projects end-to-end, from conception through deployment and ongoing optimization.

Support Engineer

Staff Machine Learning Engineer