BOLT ON TECHNOLOGY (Automotive)

Customer Support

• Proactive customer outreach to ensure data is being received from their shop management system.
• Must be able to answer questions, identify potential issues, and provide education.
• Accept incoming calls, documenting tickets, remote sessions as needed to resolve connections.
• Perform desktop installations, including hardware setup, software configuration, and system updates.
• Communicate escalations and resolve implementation blockers between internal teams and project stakeholders.
• Perform deep technical troubleshooting to identify and resolve complex data operations issues.
• Ensure shop management connection at time of sale, transfer connection between systems, monitor and maintain connection of management systems as needed.
• Deliver a consistent customer experience with timely resolutions in compliance with SLAs.
• Create, review, and update knowledge base articles, covering topics such as shop management systems, installation processes, and internal documentation.

Data Support Specialist