Data Support Specialist

BOLT ON TECHNOLOGY (Automotive)

T2 Data Support Specialist managing customer data operations and product installations for Bolt On Technology's automotive software solutions. Resolving complex data issues for automotive clients.

Posted 6/14/2026full-timeTampa • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $40,000 per yearWebsite

About the role

Key responsibilities & impact

Proactive customer outreach to ensure data is being received from their shop management system.
Must be able to answer questions, identify potential issues, and provide education.
Accept incoming calls, documenting tickets, remote sessions as needed to resolve connections.
Perform desktop installations, including hardware setup, software configuration, and system updates.
Communicate escalations and resolve implementation blockers between internal teams and project stakeholders.
Perform deep technical troubleshooting to identify and resolve complex data operations issues.
Ensure shop management connection at time of sale, transfer connection between systems, monitor and maintain connection of management systems as needed.
Deliver a consistent customer experience with timely resolutions in compliance with SLAs.
Create, review, and update knowledge base articles, covering topics such as shop management systems, installation processes, and internal documentation.

Requirements

What you’ll need

A minimum of 2 years in a customer-facing role is required.
Technical support experience preferred.
Attention to detail and committed to quality customer experience.
Adaptability and strong problem-solving skills.
Self-motivated with the ability to multitask and manage time effectively.
Ability to be trained and work well with a team.
Professional demeanor with excellent written, verbal communication, and interpersonal skills.
Ability to install and perform routine maintenance for customer data and configurations; identify, analyze, explain, and resolve customer concerns.
Ability to work a schedule aligned with West Coast business hours, approximately 8:00 AM to 5:00 PM Pacific Time (11:00 AM to 8:00 PM Eastern Time).

Benefits

Comp & perks

Medical, dental, and vision benefits
Company-paid life insurance
Flexible schedules
Unlimited PTO
Sick leave
Parental leave
7 company paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical troubleshootingdesktop installationshardware setupsoftware configurationsystem updatesdata operationscustomer data maintenanceinstallation processes

Soft Skills

attention to detailproblem-solvingself-motivatedmultitaskingtime managementteamworkprofessional demeanorwritten communicationverbal communicationinterpersonal skills