Security Analyst II, Trust & Safety – Marketplace Team
Bolster, Inc
full-time
Posted on:
Location Type: Hybrid
Location: Noida • 🇮🇳 India
Visit company websiteJob Level
JuniorMid-Level
About the role
- Review and assess the latest marketplace-driven threats targeting Bolster’s customers and prospects.
- Perform ongoing threat hunting across global online marketplaces to identify fraudulent listings, counterfeit products, impersonation sellers, and other forms of brand abuse.
- Train Bolster’s AI engine using newly identified marketplace threats to improve detection accuracy and automation.
- Analyze listings, seller activity, product metadata, and marketplace ecosystems to detect fraud patterns and emerging abuse trends.
- Submit marketplace takedown requests and track each case through successful enforcement.
- Collaborate with marketplace operators, seller-support teams, and trust & safety groups to drive timely enforcement actions.
- Monitor previously reported listings to ensure they remain suspended and identify attempts by threat actors to re-list.
- Maintain clear documentation of reporting workflows, evidence collection, escalation steps, and marketplace-specific requirements.
- Provide written responses and ticket-based support to customers regarding marketplace intelligence, takedown status, and threat summaries.
- Support Sales and Customer Success teams with marketplace-focused threat intelligence for active customers and POCs.
- Generate monthly and ad-hoc reports highlighting marketplace fraud trends, detection insights, and enforcement outcomes.
- Research new marketplace abuse techniques and work with internal teams to improve detection logic, reporting workflows, and operational metrics.
Requirements
- 2+ years of experience in trust & safety or brand protection, with direct experience working with online marketplaces.
- Well versed in intellectual property, online marketplace policy, and best practices for reporting complaints and violations.
- Existing connections or established working relationships with major online marketplace providers.
- Experience working with enterprise-wide technical or operational solutions.
- Knowledge of security, fraud-detection principles, and online ecosystem abuse, specifically within marketplaces.
- Self-motivated and detail-oriented with the ability to work independently as well as collaboratively.
- Strong analytical and investigative mindset, including problem-solving, abstract thinking, and offensive security-style tactics.
- Exceptional interpersonal skills—both written and verbal. Experience in customer support, compliance, or email-based communication is preferred.
- Security or Trust & Safety certifications are a plus.
- Willingness and openness to occasional 24/7 support for critical customer incidents.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
threat huntingfraud detectiondata analysisreport generationevidence collectionescalation proceduresdetection logicoperational metricsmarketplace policyintellectual property
Soft skills
analytical mindsetproblem-solvingabstract thinkinginterpersonal skillswritten communicationverbal communicationself-motivateddetail-orientedcollaborativecustomer support
Certifications
Security certificationsTrust & Safety certifications