Campus IT Manager
Boldyn Networks
full-time
Posted on:
Location Type: Remote
Location: Louisiana • United States
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Salary
💰 $65,000 - $75,000 per year
About the role
- Oversee the help desk operations and manage in-scope IT on campus
- Lead and mentor the Help Desk team
- Oversee daily Help Desk operations
- Develop and maintain standard operating procedures
- Monitor help desk metrics and report trends
- Collaborate with infrastructure, applications, and network teams
- Identify and implement opportunities for process improvement
- Manage staffing schedules and workload distribution
- Support IT onboarding for new hires
- Serve as the point of escalation for complex end-user issues
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Minimum of 5 years of experience in IT management, with a focus on help desk and system administration
- Strong leadership and team management skills
- Excellent problem-solving and communication abilities
- Relevant certifications (e.g., ITIL, CompTIA Network+, Microsoft Certified Systems Administrator) are a plus
- Must pass a criminal background check
Benefits
- Annual bonus
- Thousands of LinkedIn Learning courses
- Flexible working opportunities
- Competitive benefit packages
- Paid Parental Leave
- Vacation starting at 15 days and increasing with length of service
- 10 days paid sick leave
- 4 days off each year to volunteer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT managementhelp desk operationssystem administrationprocess improvementstandard operating procedureshelp desk metricsstaffing schedulesworkload distributionend-user support
Soft Skills
leadershipteam managementproblem-solvingcommunication
Certifications
ITILCompTIA Network+Microsoft Certified Systems Administrator