Lead diagnostic and restoration efforts for complex incidents; perform root-cause analysis and publish findings.
Act as senior escalation resource and mentor for Tier 1-3 engineers; deliver case debriefs, training, and best-practice guidance.
Collaborate with the product team on network product design that drives stability and with the Implementation team on network design as needed.
Own the technical relationship for assigned clients— maintain deep knowledge of environments, risks, and business goals.
Conduct proactive health checks, capacity planning, performance tuning, and best-practice audits to prevent issues before they surface.
Develop and present multi-year technical roadmaps aligned to client strategy, budget, and service capabilities.
Produce clear, thorough documentation (HLD/LLD, MOP/CAB change plans, incident RCAs, environment runbooks).
Influence service standards, tooling, and automation; pilot emerging technologies for future managed service offerings.
Participate in a rotational on-call schedule for high-priority escalations.

Requirements

Expert-level Cisco certification (CCIE-Enterprise or CCIE-Routing & Switching) required
ITIL Foundation (or higher) preferred
CWNE certification or equivalent wireless expertise is a plus
10+ years of experience with dynamic routing protocols
10+ years of experience with Cisco IOS/IOS-XE Routing/switching platforms
10+ years of experience with Remote Access VPN and Site-to-Site VPN
10+ years of experience in troubleshooting and managing Firewalls: ACLs, NAT, NGFW, routing
Exposure to ACI (4+ years), ISE (4+ years), Cisco SD-Access (2+ years), Public cloud (AWS or Azure) (3+ years), FMC and managed devices (FTDs) (5+ years), DNAC (3+ years), Cisco SD-WAN (3+ years), Palo Alto Firewalls and Panorama (3+ years)
Automation / Programmability: Python / Ansible (3+ years)
Consulting & Soft Skills for translating technical findings into clear recommendations

Benefits

Annual Bonus
Thousands of LinkedIn Learning courses
Flexible working opportunities
Competitive benefit packages
Paid Parental Leave
Vacation starting at 15 days, increasing with length of service
10 days paid sick leave
4 days off each year to volunteer

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

root-cause analysisdynamic routing protocolsCisco IOSRemote Access VPNSite-to-Site VPNtroubleshooting FirewallsPythonAnsiblecapacity planningperformance tuning

Soft Skills

mentoringcollaborationdocumentationinfluencing service standardscommunicationtrainingbest-practice guidancecase debriefsconsultingtranslating technical findings

Certifications

CCIE-EnterpriseCCIE-Routing & SwitchingITIL FoundationCWNE