Boldr

Implementations Manager

Boldr

full-time

Posted on:

Location Type: Remote

Location: Mexico

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About the role

  • Own the performance and results of the Implementations function, including delivery quality, timeline adherence, customer satisfaction, and operational efficiency metrics.
  • Lead, mentor, and develop Implementations Specialists and Project Managers, establishing clear performance expectations and fostering leadership capability within the team.
  • Handle implementations of varying scales (medium to large scale).
  • Carry out implementation projects from beginning to end stages for mid-market customers.
  • Leverage Fountain software in the most efficient of ways in order to best teach and support customers, serving as a product expert.
  • Complete virtual consultations and optimization strategies and support roll-outs.
  • Perform complex data migrations and advanced CSV imports/exports (ATS, CRM, HRIS, background, and assessment).
  • Understanding the fundamentals, processes, and terminology of corporate and high-volume recruiting and workforce management environments, as well as a basic conceptual understanding of ATS, CRM, Payroll, and HRIS platforms.
  • Design and execute the implementation strategy, ensuring scalable processes, standardized methodologies, and documentation that support business growth.
  • Collaborate cross-functionally with teams to resolve escalations, share insights, and continuously enhance the implementation experience.
  • Support strategic planning by contributing to resource forecasting, team capacity planning, and prioritization of high-impact projects.
  • Establish and monitor functional KPIs, identifying performance gaps and implementing corrective action plans where necessary.
  • Champion operational excellence by optimizing workflows, improving utilization, and enhancing margin efficiency within the function.
  • Build a high-performance culture through structured coaching, talent development, succession planning, and organizational design improvements.

Requirements

  • Curious and authentic, just like us! #beboldr
  • An analytical and critical thinker, with an eye for even the most minute of details
  • Passionate about client satisfaction
  • Bachelor's degree in Business Administration, Project Management, or a related field.
  • At least 5 years of experience in a similar role; e.g., implementation, project management, professional services, consulting, etc.
  • Proven people management experience with the ability to coach, mentor, and develop your team members.
  • High-level understanding of the HR space, including hiring and workforce management concepts.
  • Proven track record with mid-market level engagements; able to lead autonomously to successfully deliver customers’ desired business outcomes.
  • Proficiency with Google Suite and ticketing system (e.g. Intercom, Linear).
  • Ability to manage time and work effectively within a fast-paced, changing environment that is going through high growth.
  • Comfortable working with customers to research business processes, diagnose and resolve software issues. Must understand driving factors for customer requirements.
  • Advanced understanding of and ability to explain system-to-system integrations.
  • Demonstrated ability to influence cross-functional partners and upper management to impact decision-making.
  • Ability to travel onsite for customer kickoff meetings (typically a few times per quarter).
  • Familiarity with project management tools (i.e. Asana).
  • Project management, HR, or related certifications.
  • HR Tech Experience is a big benefit, especially with an ATS, CRM, or HRIS.
  • Workato, Zapier, or similar integration middleware experience.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data migrationCSV importssystem-to-system integrationsproject managementimplementation strategyoperational efficiencyperformance metricsworkflow optimizationresource forecastingcapacity planning
Soft Skills
analytical thinkingcritical thinkingclient satisfactioncoachingmentoringleadershipcollaborationtime managementadaptabilityinfluence
Certifications
Project management certificationHR certification