Boldr

Technical Support Advocate – Web Dev App

Boldr

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Help customers via email and live chat, spending the majority of your day providing timely, high-quality support in a fast-paced, remote environment.
  • Teach, instruct, and solve technical problems so customers can achieve their publishing and commerce goals.
  • Troubleshoot technical and process-related issues to resolve customer-generated requests and maintain productivity.
  • Install, configure, and provide guidance on web-based and mobile applications as needed.
  • Test functionality, features, and compatibility to ensure a smooth and reliable customer experience.
  • Share customer feedback and insights with internal teams to support continuous improvement.
  • Escalate recurring issues and share observations that may improve processes and customer experience.
  • Support new services such as onboarding calls, educational initiatives, and evolving support programs.
  • Document solutions, recurring issues, product updates, and troubleshooting steps to maintain accurate knowledge resources and reference materials.
  • Communicate continuously and collaborate closely with teammates in a highly interactive remote environment with strong peer support.
  • Manage a self-scheduled workload while consistently meeting quality, productivity, and customer satisfaction standards.
  • Support other team members to ensure overall program success and contribute positively to team initiatives.
  • Stay current with product updates and technical advancements relevant to the role.

Requirements

  • Curious and authentic, just like us! #beboldr
  • Genuinely motivated by helping customers succeed.
  • Comfortable working with certain autonomy, remote environment
  • Adaptable and energized by change.
  • Proactive in identifying opportunities for improvement.
  • A collaborative teammate who supports peers and contributes positively to team culture.
  • Experience in customer support, technical support, customer experience, or customer success, ideally supporting high-volume end users.
  • Hands-on experience with web publishing platforms and/or eCommerce tools beyond basic personal use.
  • Strong troubleshooting skills and the ability to explain technical concepts to both technical and non-technical users.
  • Exceptional written communication skills in English (multilingual is a plus).
  • Experience building trust with developers, agencies, enterprise clients, and non-technical customers alike.
  • A self-starter mentality with strong time management and accountability.
  • Demonstrated initiative in improving personal performance and contributing ideas to support team goals.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingtechnical supportweb publishingeCommerce toolscustomer experiencecustomer successdocumenting solutionstesting functionalityinstalling applicationsconfiguring applications
Soft Skills
customer-focusedadaptableproactivecollaborativestrong communicationself-startertime managementinitiativecuriosityauthenticity