Boldr

Manager, Client Experience

Boldr

full-time

Posted on:

Location Type: Hybrid

Location: Tacloban City • Philippines

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About the role

  • Maintain and nurture Boldr’s Client relationships
  • Develop and empower Boldr’s Team Captains
  • Act as a business owner taking accountability for Client and team success
  • Foster a healthy working environment for team members
  • Represent Boldr to Clients and act as the internal Client across various departments
  • Manage day-to-day Client communication, performance reporting, training, and escalation management
  • Maintain all Client Success tools and procedures

Requirements

  • 3+ years in a Client facing role (Ops manager)
  • 3+ years knowledge of BPO, Staffing, Tech, or other Business Service Industries .
  • 3+ years people management experience.
  • Manipulate Excel or Google Sheets and will be helpful with the reporting work you’ll be responsible for.
  • Create dashboard and provide visibility to stakeholders
  • Identify root causes, design and execute action plans
  • Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
  • Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
  • Read, research, and draft letters, emails, and documents.
  • Identify complex problems and review related information to develop and evaluate options and implement solutions.
  • Speaking in a public setting and delivering presentations to individuals and groups.
  • Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences.
Benefits
  • Private Health Insurance
  • Paid Time Off
  • Training & Development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ExcelGoogle Sheetsperformance reportingdashboard creationroot cause analysisaction plan designproblem solvingdocument drafting
Soft Skills
client relationship managementpeople managementactive listeningcommunicationpresentation skillsadaptabilityteam empowermentconflict resolution