Bold.org

Donor Relations Manager

Bold.org

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $75,000 per year

About the role

  • Become an expert in the Bold.org donor platform.
  • Engage with donors via phone, video, and email to understand and align their philanthropic goals with our platform.
  • Conduct 4+ hours of meetings daily with prospective and current donors.
  • Support donors throughout the entire process, addressing questions and adjusting funds and scholarships as needed.
  • Represent the Bold.org & Bold Foundation brand and mission of fighting student debt to donors, working with them to realize their potential impact.
  • Serve as the lead point of contact for donor accounts, developing trusted advisor relationships with key stakeholders.
  • Solicit and analyze donor feedback to share with Product, Design, and Engineering teams.
  • Identify opportunities for donor referrals, testimonials, and campaign examples to showcase our best users.
  • Assist in creating and maintaining educational materials for Bold.org donors.
  • Coordinate between donors and our Operations and Marketing teams to ensure scholarships are appropriately reviewed and awarded.
  • Collaborate directly with Product to ensure a successful donor experience on the platform.

Requirements

  • 2-4 years in account management, customer success, business development, or customer experience is required.
  • A background in fundraising and/or working with donors or nonprofits is a strong plus.
  • A joy in learning new tools and software, with relevant experience in CRM software (we use HubSpot).
  • The ability to manage multiple donor relationships and conversations simultaneously, transitioning quickly between calls, coordinating scholarship operations, and addressing email inquiries.
  • A dedication to helping donors achieve their goals, advocating for their needs, cheering them on, and championing user requests internally.
  • Comfort and grace when discussing deeply personal topics, especially with donors creating scholarships to memorialize loved ones.
  • The ability to build trust quickly and communicate effectively, both verbally and in writing, with polished, academic grammar and strong attention to detail.
  • The ability to give and receive feedback thoughtfully and easily, working well within a team environment.
  • A proven track record of learning quickly and figuring things out independently.
  • Drive and passion for working in a dynamic, fast-paced remote company with little hierarchy. Taking joy in the work, and being proud of the mission.
  • You are generally a pleasure to work with and contribute positively to team culture.
Benefits
  • medical
  • dental
  • vision
  • unlimited PTO
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successbusiness developmentcustomer experiencefundraisingdonor relationsscholarship operationsfeedback analysiseducational material creationCRM software
Soft Skills
relationship buildingeffective communicationattention to detailteam collaborationindependent learningadvocacyempathyfeedback receptivenessadaptabilitypositive team contribution