Bold.org

Donor Relations Manager

Bold.org

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $65,000 - $75,000 per year

Job Level

JuniorMid-Level

About the role

  • Become an expert in the Bold.org donor platform.
  • Engage with donors via phone, video, and email to understand and align their philanthropic goals with our platform.
  • Conduct 4+ hours of meetings daily with prospective and current donors.
  • Support donors throughout the entire process, addressing questions and adjusting funds and scholarships as needed.
  • Represent the Bold.org & Bold Foundation brand and mission of fighting student debt to donors, working with them to realize their potential impact.
  • Serve as the lead point of contact for donor accounts, developing trusted advisor relationships with key stakeholders.
  • Solicit and analyze donor feedback to share with Product, Design, and Engineering teams.
  • Identify opportunities for donor referrals, testimonials, and campaign examples to showcase our best users.
  • Assist in creating and maintaining educational materials for Bold.org donors.
  • Coordinate between donors and our Operations and Marketing teams to ensure scholarships are appropriately reviewed and awarded.
  • Collaborate directly with Product to ensure a successful donor experience on the platform.

Requirements

  • 2-4 years in account management, customer success, business development, or customer experience is required.
  • A background in fundraising and/or working with donors or nonprofits is a strong plus.
  • A joy in learning new tools and software, with relevant experience in CRM software (we use HubSpot).
  • The ability to manage multiple donor relationships and conversations simultaneously, transitioning quickly between calls, coordinating scholarship operations, and addressing email inquiries.
  • A dedication to helping donors achieve their goals, advocating for their needs, cheering them on, and championing user requests internally.
  • Comfort and grace when discussing deeply personal topics, especially with donors creating scholarships to memorialize loved ones.
  • The ability to build trust quickly and communicate effectively, both verbally and in writing, with polished, academic grammar and strong attention to detail.
  • The ability to give and receive feedback thoughtfully and easily, working well within a team environment.
  • A proven track record of learning quickly and figuring things out independently.
  • Drive and passion for working in a dynamic, fast-paced remote company with little hierarchy. Taking joy in the work, and being proud of the mission.
  • You are generally a pleasure to work with and contribute positively to team culture.
Benefits
  • medical
  • dental
  • vision
  • unlimited PTO

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementcustomer successbusiness developmentcustomer experiencefundraisingdonor relationsscholarship operationsfeedback analysiseducational material creationCRM software
Soft skills
relationship buildingeffective communicationattention to detailteam collaborationindependent learningadvocacyempathyfeedback receptivenessadaptabilitypositive team contribution