Bold.org

Account Manager

• Become an expert in the Bold.org donor platform.
• Engage with donors via phone, video, and email to understand and align their philanthropic goals with our platform.
• Conduct 4+ hours of meetings daily with prospective and current donors.
• Support donors throughout the entire process, addressing questions and adjusting funds and scholarships as needed.
• Represent the Bold.org & Bold Foundation brand and mission of fighting student debt to donors, working with them to realize their potential impact.
• Serve as the lead point of contact for donor accounts, developing trusted advisor relationships with key stakeholders.
• Solicit and analyze donor feedback to share with Product, Design, and Engineering teams.
• Identify opportunities for donor referrals, testimonials, and campaign examples to showcase our best users.
• Assist in creating and maintaining educational materials for Bold.org donors.
• Coordinate between donors and our Operations and Marketing teams to ensure scholarships are appropriately reviewed and awarded.
• Collaborate directly with Product to ensure a successful donor experience on the platform.

Donor Relations Manager

Product Manager

• Own the strategy and execution for growing student MAUs.
• Own all key MAU drivers, including Bold Rewards system, browser plugin, mobile app, lifecycle notifications.
• Make Bold.org products more valuable and engaging.
• Work closely across engineering, design, operations, marketing, and data to define the roadmap.
• Responsible for creating durable growth, healthier activation funnels, and a Rewards system that delights students.

Donor Relations Manager

Product Manager, Retention & Rewards