Contributes to architecture and data/information management standards and strategies
Contributes to and facilitates Common Management Database/Common Service Data Model (CMDB/CSDM) governance processes
Provides technical design and implementation solutions to a wide range of technical problems
Provides Demand/Work Intake support and alignment for GSEP Platform
Communicates across multiple teams, organizations, and leaders to effectively articulate business goals and objectives
Documents information such as configuration and implementation following process and design standards
Uses and applies Agile and Kanban best practices
Analyzes and documents current state process, data and system architecture
Requirements
Experience with the ServiceNow platform functionality including: ITSM, ITOM, ITAM, & CMDB
Experience with business rules, process flows and how they are applied to enterprise solutions
Experience with Agile and SAFe best practices
Experience communicating across multiple teams, service owners, and key stakeholders
Experience with collecting, organizing and analyzing data and patterns from internal and external stakeholders and experts
Experience with demonstrating initiative, eagerness to learn, adaptability, and fundamental understanding of how IT application systems are designed and operated
Experience with Information Technology (IT) application systems
Benefits
Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability insurance programs
Paid and unpaid time away from work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
communicationcollaborationinitiativeadaptabilityeagerness to learnarticulation of business goalsdocumentationfacilitationorganizational skillsstakeholder engagement