Customer Program Manager – Experienced
Boeing
full-time
Posted on:
Location Type: Hybrid
Location: Seattle • California • Texas • United States
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Salary
💰 $101,150 - $171,350 per year
Job Level
About the role
- Prime point of contact for Boeing Modifications customer
- Manage customer expectations and deliverables for a portfolio(s) of Modification projects
- Champion the voice of the customer
- Risk, Issues and Opportunity management
- Contract dispute resolution
- Collaborate with the Airline Customer, BGS Sales and the Mods Integrated Product Team (IPT) to develop SOW and ensure the overall proposal quality and accuracy relative to deliverables, capacity, costs and schedule prior to customer offer
- Lead the development and execution of strategic communications - customer portfolios, executive summaries, escalation briefs, and critical messaging - to inform, engage, and drive alignment across internal and external stakeholders.
- Identify and manage future changes to statement of work, incorporate lessons learned for future offerings, and support long-term business growth.
- Coordination between Modification work streams and customers, including project status, updates and queries, and acting as customer advocate relaying crucial operational needs related to aircraft modification deliveries
- Close collaboration with engineering, suppliers, airline customers, Q/A, operations, finance and airplane regulators
- Support global customers across all major regions: Americas, Europe, Middle East, Africa, Asia-Pacific
Requirements
- 3+ years’ experience in a role requiring project / program management skills
- 3+ years’ experience working in an environment with competing and changing priorities
- 3+ years’ experience developing and maintaining relationships and partnerships with customers, stakeholders, peers and partners
- 3+ years’ experience developing & delivering presentations to senior leaders
- Willing and able to travel up to 25% of the time both domestically and internationally
Benefits
- health insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life and disability insurance programs
- programs that provide for both paid and unpaid time away from work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementprogram managementrisk managementcontract dispute resolutionstrategic communicationsproposal developmentstatement of work (SOW) managementcustomer advocacyrelationship managementpresentation skills
Soft Skills
customer servicecollaborationcommunicationproblem-solvingstakeholder engagementadaptabilityleadershiporganizational skillscritical thinkingnegotiation