Lead organizational change management for the operations organization to ensure broad enterprise adoption of operations processes and tools
Lead operations process and technology tool integration across the IT Service Management ecosystem to ensure cohesive, end-to-end operations service and improved employee experience
Lead development and lifecycle of Integrated Operations Roadmaps
Manage the supplier strategy for the global Enterprise IT Operations organization
Define, analyze, and implement business transformation initiatives to enhance efficiency and productivity
Create, manage, and execute comprehensive project plans, roadmaps, and IDT&S governance framework
Act as a liaison between executive leadership, project teams, and stakeholders to gain buy-in and manage expectations
Proactively identify, monitor, and mitigate risks and dependencies
Define Key Performance Indicators (KPIs) to measure success to ensure value and communication

Requirements

10+ years of experience leading through influence and partnering with cross-functional teams on projects, transactions, or initiatives
10+ years of experience leading large scale IT transformation projects
10+ years of experience leading teams in a formal management role
5+ years of experience in ITIL, portfolio management, or service management
5+ years of experience leading global teams across multiple time zones
Willing to travel up to 10%

Benefits

health insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance programs
paid and unpaid time away from work

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT transformationoperations process integrationproject managementbusiness transformationKey Performance Indicators (KPIs)lifecycle managementgovernance frameworkrisk managementsupplier strategyservice management

Soft Skills

leadershipinfluencecross-functional collaborationstakeholder managementcommunicationorganizational change managementexpectation managementproblem-solvingstrategic thinkingteam management

Certifications

ITIL certification