Enterprise Product Management for the ServiceNow platform and associated applications, tools, and services
Demonstrate strong relationship management practices to develop strategic relationships with senior Boeing leaders and suppliers focused on positive business impacting outcomes
Day-to-day production operations for ServiceNow through platform modernization and sustaining to ensure platform stability, performance, and availability for enterprise users per SLA
Support planned and on-call emergent operations for a global enterprise ServiceNow product roadmap and lifecycle
Partner with cross-functional stakeholders to align the platform strategy with organizational objectives, industry best practices, and recommend improvements
Manage key supplier relationships and budget
Drive AI and automation initiatives leveraging ServiceNow and other integrated capabilities to improve the user experience and enterprise outcomes
Ensure governance and compliance with enterprise standards, support audits, and continuous improvement initiatives

Requirements

10+ years of experience leading through influence and partnering with cross-functional teams on projects, transactions, or initiatives
5+ years of experience leading ServiceNow platform support
5+ years of experience in ITIL, portfolio management, or service management
5+ years of experience leading global teams across multiple time zones
Bachelor's degree or higher

Benefits

Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability insurance programs
Paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowAIautomationITILportfolio managementservice managementplatform modernizationproduction operationsgovernancecompliance

Soft Skills

relationship managementstrategic relationshipscross-functional collaborationinfluenceleadershipcommunicationbudget managementcontinuous improvementproblem-solvingstakeholder alignment

Certifications

Bachelor's degree