Senior Program Support Manager
Boeing
full-time
Posted on:
Location Type: Hybrid
Location: Alabama • California • United States
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Salary
💰 $165,750 - $258,750 per year
Job Level
About the role
- Lead and manage the Sapphire support and sustainment team, including incident management, problem resolution, and change request governance
- Develop and execute strategies for Sapphire optimization, performance monitoring, and preventative maintenance
- Implement best practices in Sapphire governance, documentation, and knowledge management to ensure long-term sustainability
- Monitor and report on Sapphire operational health, Service Level Agreements, Key Performance Indicators, and performance metrics to senior leadership
- Identify, evaluate, and recommend process improvements, automation opportunities, and technology innovations to enhance Sapphire efficacy
- Manage vendor relationships, contracts, and service level agreements associated with Sapphire support services
- Work with Business Change Management Team to ensure training programs and resources support end-user adoption and continuous improvement initiatives
Requirements
- Bachelor’s Degree or higher
- 10+ years of experience in system management
- 10+ years of experience in a customer facing role engaging with internal and/or external customers
- 5+ years of experience leading a cross-functional team
- 5+ years of experience in post-implementation support, help desk & hyper-care operations, system sustainment, and upgrade management
- 5+ years of experience with business processes across finance, supply chain, and engineering and production
- Strong communication, problem solving and analytical skills
- Capable of traveling up to 30% of the time
Benefits
- health insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life and disability insurance programs
- paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Sapphire optimizationincident managementproblem resolutionchange request governanceperformance monitoringpreventative maintenanceprocess improvementsautomationtechnology innovationssystem management
Soft Skills
communicationproblem solvinganalytical skillsleadershipcustomer engagementteam managementtraining program developmentcontinuous improvement
Certifications
Bachelor’s Degree