Reviews of customer purchase orders to assess requirements.
Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in SAP (ERP) and portal management.
Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
Performs research in SAP (ERP) to potentially resolve order issues.
Reviews and actions open orders that are pending resolution.
For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
Monitors / Expedites orders with high complexity and urgency.
Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determines root cause, recommends and implements corrective actions, supports Account Receivables with cash collection.
Maintains Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.
Performs other duties and responsibilities as assigned or required.

Requirements

2 or more years of related work experience
Experience in Program Management and/or Customer Support
Strong problem-solving skills
Ability to manage multiple and competing priorities
Willingness to put the customer first in communication and expectation
Proficient knowledge in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.)

Benefits