Salary
💰 $96,050 - $129,950 per year
About the role
- Develops AOG repair solutions for primary and secondary structures on all Boeing and MD series commercial models
- Collaborates with multiple disciplines within Boeing for support (aerodynamics, fire marshal, non-destructive testing, stress, etc)
- Collaborates with customers via verbal and written communications
- Communicates with Boeing and customer executive leadership
- Communicates with Airline and MRO customers (phone, e-mail, in-person, Boeing Communication System/BCS)
- Performs review of customer requests and determine the best avenue for resolution
- Provide repair solutions and approval forms to customers
- Creates outgoing customer messages using BCS, and ensures quality and safety
- Initiates proactive repair solutions across the Boeing fleet
- Develops basic analysis, substantiation and/or justification packages for repairs and/or fly-on limits
- Researches technical, operational, and quality issues that cannot be resolved by the airline/MRO customers
- Assesses incoming customer communications to resolve potential fleet safety issues
- Identifies the need for technical training
- Helps customers to keep their aircraft flying safely by addressing urgent “Aircraft On Ground” (AOG) issues
Requirements
- Bachelor of Science degree from an accredited course of study in Engineering
- 3+ years experience working with composite and/or metallic structures
- 3+ years experience with airplane structural repair design and philosophy
- 3+ years of aircraft design and/or repair experience
- Flexibility to work a nonstandard schedule, which may include working “7 days-on/7days-off”, holidays and weekends, and second or third shift hours
- Experience with Boeing aircraft data (repairs manuals, drawings etc.) (preferred)
- Effective communication skills, both verbal and writing (preferred)
- Experience with basic hand analysis methods (preferred)
- Experience working with and supporting customers (e.g. Airlines, Operators, Lessors) (preferred)
- Prior experience with AOG resolution (preferred)
- Prior experience communicating directly with customers (preferred)
- Experience coordinating with cross-functional subject matter experts (SMEs) in an environment of urgency (preferred)
- Drug Free Workplace testing compliance
- Export control compliance: must be a “U.S. Person” as defined by 22 C.F.R. §120.15
- Employer will not sponsor applicants for employment visa status