Customer Support Representative
ThinkReservations
Customer Quality Support Representative
Boeing
full-time
Posted on:
Location Type: Hybrid
Location: Seattle • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $107,000 - $135,000 per year
Job Level
Mid-LevelSenior
About the role
- Quality customer interface and assist the customer throughout production and delivery on complex accounts, tasks and projects
- Provide product manufacturing and delivery status
- Facilitate and lead resolution of customer concerns
- Complete administrative tasks that support customer requirements
- Engage and lead stakeholders to ensure a positive customer experience
- Lead in the identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency
- Provide customer orientations around safety, production, delivery processes and the Quality Management System (QMS)
- Coordinate and communicate applicable production records with the customer
Requirements
- 3+ years of experience building relationships with customers, program offices, subcontractors, and product organizations
- 3+ years of experience in airplane operational and organizational processes in maintenance operations and/or flight operations
- 3+ years of experience inspecting aircraft/aerospace parts, components, and/or assemblies for conformance with applicable drawings, specifications, quality standards, and manufacturing plans
- 1+ years of experience with giving presentations and public speaking
- Experience working directly with customers to solve complex problems and define requirements
Benefits
- health insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life and disability insurance programs
- paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
aircraft inspectionaerospace parts inspectionquality standards compliancemanufacturing plansproduction records managementcustomer requirements definitionproblem-solvingpresentation skillspublic speaking
Soft skills
customer relationship buildingstakeholder engagementleadershipadministrative supportcommunicationconflict resolutionorganizational skillscustomer orientationefficiency improvement
