Customer Support

• Provide prompt, courteous, and professional customer support
• Engage with customers and distributors via phone, email, and online channels
• Use active listening to understand needs and troubleshoot issues effectively
• Collaborate with internal teams to ensure accurate and timely resolution of customer concerns
• Maintain detailed records of interactions and follow-up actions
• Actively work to reduce customer holds with daily follow ups
• Able to lift 15lbs or less when working on customer unit holds
• Able to sit/stand at a workstation facing a computer for extended periods of time
• Complete tasks with minimal supervision using established policies, order processing guidelines, procedures, and verbal instructions
• Follow hybrid schedule (one week in office and one week from home)
• Work standard shift 8am-5pm Monday-Friday with occasional overtime to support month end business needs

Customer Service Representative

Field Customer Care Specialist

Field Customer Care Specialist

Product Management Supervisor – Customer Experience

Customer Service Associate

Educational Support Specialist, Science