FFS Support Representative
Farmers Insurance
Customer Service Representative
Fortive
full-time
Posted on:
Location Type: Hybrid
Location: Everett • Washington • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Oracle
About the role
- Provide prompt, courteous, and professional customer support
- Engage with customers and distributors via phone, email, and online channels
- Use active listening to understand needs and troubleshoot issues effectively
- Collaborate with internal teams to ensure accurate and timely resolution of customer concerns
- Maintain detailed records of interactions and follow-up actions
- Actively work to reduce customer holds with daily follow ups
- Able to lift 15lbs or less when working on customer unit holds
- Able to sit/stand at a workstation facing a computer for extended periods of time
- Complete tasks with minimal supervision using established policies, order processing guidelines, procedures, and verbal instructions
- Follow hybrid schedule (one week in office and one week from home)
- Work standard shift 8am-5pm Monday-Friday with occasional overtime to support month end business needs
Requirements
- An excellent communicator with strong interpersonal skills
- Excellent time management, detail-oriented and organized, able to manage multiple priorities
- Comfortable working in a fast-paced environment
- Customer-focused with a passion for helping others
- 3+ years' experience in customer service or a related field is preferred
- Demonstrated ability to utilize Microsoft tools including Outlook, Excel, Word
- Prior experience with Oracle is a plus
- High School Diploma required; associate’s degree or equivalent work experience preferred
- Able to lift 15lbs or less when working on customer unit holds
- Able to sit/stand at a workstation facing a computer for extended periods of time
- Ability to complete tasks with minimal supervision using established policies, order processing guidelines, procedures, and verbal instructions
- Excellent attendance
- Able to learn quickly
- Works effectively with coworkers to resolve issues and support team goals
- Ability to identify issues, drive to root cause by gathering and analyzing information, and providing corrective actions to resolve
Benefits
- Hybrid work (one week in office and one week from home)
- Reasonable accommodations for applicants with disabilities
- Inclusive culture and opportunities for learning and growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceorder processingtroubleshootingrecord keepingissue resolutionMicrosoft OutlookMicrosoft ExcelMicrosoft WordOracle
Soft skills
communicationinterpersonal skillstime managementdetail-orientedorganizedcustomer-focusedability to learn quicklycollaborationproblem-solving
Certifications
High School Diplomaassociate’s degree
