Business Consultant
OneDigital
Health Consultant
BodySpec
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Mid-LevelSenior
About the role
- Handle daily inbound and outbound client interactions via phone, email, text, and Slack with professionalism and efficiency.
- Multitask seamlessly between communication channels while maintaining accuracy and focus.
- Manage a high volume of appointment scheduling, rescheduling, and cancellations with precision.
- Respond to client inquiries about nutrition, health, fitness, and DEXA technology — providing clear, accurate, and empathetic guidance.
- Support event and operations teams with outbound communications and logistical coordination.
- De-escalate and triage complex or sensitive client situations with composure and professionalism.
- Contribute to ongoing process improvement efforts and uphold BodySpec’s customer experience standards.
Requirements
- Extensive customer service experience (3+ years preferred) in a high-volume, fast-paced environment.
- Demonstrated success using CX platforms such as HubSpot, AirCall, Zendesk, or similar.
- Strong working knowledge of CX KPIs, metrics, and best practices.
- Proven ability to adapt quickly, learn new systems fast, and pass an internal knowledge and skills assessment within 90 days.
- Exceptional written and verbal communication skills, with a natural ability to connect and empathize with diverse clients.
- A deep passion for health, wellness, and fitness — you understand the industry and can engage authentically with clients who care about their health journey.
- A consistently positive, solution-oriented attitude — even on tough days.
- Comfortable working independently, while thriving as part of a tight-knit, high-performing remote team.
- Reliable, stable internet connection
- Quiet workspace
- Standardized Test Scores: If you’ve taken any standardized tests such as the SAT, ACT, ASVAB, or others, we request you to share your scores. This is not a requirement and will not be a sole determining factor for hiring decisions, but it helps us learn more about our candidates since we do not conduct pre-employment testing.
Benefits
- Paid time off and sick leave
- Health, dental, and vision insurance
- 401(k) retirement plan
- Company-wide peer bonus program recognizing exceptional teamwork
- Employee Assistance Program (EAP)
- Regular virtual team events and wellness-oriented gatherings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceappointment schedulingCX platformsCX KPIsmetricsprocess improvementcommunicationlogistical coordinationde-escalationtriage
Soft skills
multitaskingprofessionalismaccuracyempathyadaptabilitywritten communicationverbal communicationsolution-oriented attitudeindependenceteam collaboration
