BodySpec

Customer Support

• Handle high-volume inbound and outbound client interactions across phone, email, text, and Slack, staying accurate and human on every channel
• Manage appointment scheduling, rescheduling, and cancellations with precision, often dozens per shift
• Answer client questions on nutrition, health, fitness, and DEXA technology with clear, accurate, empathetic guidance
• Partner with our events and operations teams on outbound communications and logistical coordination ahead of scan events
• De-escalate and triage complex or sensitive client situations with composure
• Contribute to ongoing process improvements: flag recurring issues, suggest better workflows, and help refine our CX standards

Customer Experience Representative