Customer Experience Representative

BodySpec

Remote Health Consultant providing client support, managing health inquiries for BodySpec's DEXA services. Engaging with clients through various channels with empathetic guidance.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $41,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-volume client interactions across multiple communication channels while providing empathetic guidance on health and fitness topics. Proficient in appointment scheduling and process improvement, with a strong focus on customer experience metrics and best practices.

Highest-signal resume keywords

Customer Experience ManagementCX Platforms (HubSpot, AirCall, Zendesk)Communication SkillsHealth and Fitness KnowledgeProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingCX KPIsMetrics AnalysisKnowledge AssessmentDEXA Technology

Soft Skills

EmpathyAdaptabilityComposureFeedback ReceptionClear Communication

Industry Keywords

High-Volume EnvironmentClient InteractionsLogistical CoordinationOutbound CommunicationsProcess Improvement

About the role

Key responsibilities & impact

Handle high-volume inbound and outbound client interactions across phone, email, text, and Slack, staying accurate and human on every channel
Manage appointment scheduling, rescheduling, and cancellations with precision, often dozens per shift
Answer client questions on nutrition, health, fitness, and DEXA technology with clear, accurate, empathetic guidance
Partner with our events and operations teams on outbound communications and logistical coordination ahead of scan events
De-escalate and triage complex or sensitive client situations with composure
Contribute to ongoing process improvements: flag recurring issues, suggest better workflows, and help refine our CX standards

Requirements

What you’ll need

3+ years of customer experience in a high-volume environment (experience with CX platforms like HubSpot, AirCall, or Zendesk a strong plus)
Strong working knowledge of CX KPIs, metrics, and best practices
Proven ability to adapt quickly, learn new systems fast, and pass an internal knowledge and skills assessment within 90 days
Exceptional written and verbal communication, with natural empathy across a wide range of clients
Genuine interest in health, wellness, and fitness, enough to learn the science of DEXA and explain it clearly
Ability to thrive with direct, unfiltered feedback. We’ll tell you exactly what you need to improve
US-based, with a reliable internet connection and a quiet home workspace

Benefits

Comp & perks

Health, dental, and vision insurance
401(k)
Paid time off
Sick leave
Company-wide peer bonus program for recognizing excellent teamwork
Employee assistance program
Regular team events (both virtual and in-person)
Direct mentorship from experienced operators who’ve scaled companies before