Contact Center Specialist, Disability Leave Insurance
Protective Life
Job Level
JuniorMid-Level
About the role
- Provides quality support to clients with moderately complex transactions and processes on a daily basis.
- Under general supervision, assists clients by responding to phone, email and other inquiries regarding company products, services and procedures.
- Investigates errors in client accounts and statements.
- Assists junior colleagues in resolving outstanding issues and provides guidance to less experienced staff.
- Responsible for the quality and completion of own work.
- Member of the Corporate Trust team based in Houston, TX.
Requirements
- High school/secondary school or the equivalent combination of education and experience is required.
- Bachelor's degree preferred.
- 1-2 years of total work experience preferred.
