Senior Associate, Client Operations
BNY
Senior Associate, Client Operations
BNY
full-time
Posted on:
Origin: • 🇺🇸 United States • Pennsylvania
Visit company websiteJob Level
Senior
About the role
- Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
- Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed.
- Provide individuals at assigned clients information related to BNY Mellon’s products and services representing an array of lines of business and geographies, leveraging an in-depth understanding of broader BNY Mellon services and offerings.
- Lead and participate in internal activities and initiatives designed to improve the client experience and help develop process improvements.
Requirements
- Bachelor’s degree or the equivalent combination of education and experience is required.
- 5-7 years of total work experience preferred.
- Advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base.
- No direct reports; provides guidance to less experienced team members.
- Client Service/Operations experience within financial services is strongly preferred.
- Corporate Trust background strongly preferred.
- CLO/CDO background strongly preferred.
- SOLVAS background preferred.
- Finance/accounting, compliance/reporting, reconciliation background experience strongly preferred.
