Senior Consultant, Energy and Infrastructure
Pioneer Management Consulting
Professional Services Consultant – Supervision
Smarsh
full-time
Posted on:
Origin: • 🇺🇸 United States • Oregon
Visit company websiteJob Level
Mid-LevelSenior
About the role
- A Supervision Consultant combines supervision and compliance services, customer success, and business development.
- Assist in day-to-day delivery and growth of Smarsh Supervision Services.
- Work closely with customers and internal partners to enable best-in-class supervision programs.
- Onboard and serve as a primary point of contact for Assisted Review clients.
- Serve as a sales support resource, including sales call support, driving sales opportunities in existing and new clients, SOW review and delivery.
- Drive business development through client growth and service expansion.
- Build and maintain advanced knowledge of regulatory policies and procedures, including FINRA.
- Partner with legal, compliance, and business partners on process changes and regulatory expectations.
- Meet with customers to support and implement supervision services, consult on best practices, and develop supervision workflows.
- Implement and refine supervision policies to ensure compliance with legal and regulatory requirements.
- Setup searches, queues, tags, and other attributes in Smarsh platforms.
- Analyze customer data, transactional activity, and procedural documentation to determine adherence to best practices.
- Conduct compliance reviews and analysis of regulatory compliance policies for the Assisted Review service.
- Prepare, proofread, and distribute confidential reports, correspondence, and forms.
Requirements
- Ability to work under tight deadlines and balance competing priorities.
- Problem-solver and self-starter who is comfortable working independently or within a group setting.
- Strong analytical and conceptual thinking skills.
- Confident in customer facing interactions.
- Ability to quickly grasp and explain technological and business concepts.
- Excellent written and verbal communicator.
- Familiarity with Supervision tools such as Global Relay, ProofPoint, Behavox, etc.
- Bachelor’s degree (especially in Business, Finance, Economics, Statistics, Accounting), Advanced degree (JD, MBA, MSF) preferred, or an equivalent combination of experience and education preferred.
- 5+ years’ experience in a financial services or regulatory agency environment.
- 3+ years’ business development, account management, or customer success experience, preferably for enterprise/SaaS product or services organization.
- At least 1 year of relevant experience (conducting AML investigations, customer due diligence, SARs preparation and filing) a plus.
- Experience working with automated supervision/surveillance/compliance tools (Smarsh preferred), used to detect and report suspicious activities.
- Strong client management and sales skills.
