BNY

Vice President, Client Operations Manager – Loans Enablement Operations

BNY

full-time

Posted on:

Location Type: Hybrid

Location: Houston • Texas • United States

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Job Level

Lead

About the role

  • Oversees and enhances client operations and reporting functions within BNY.
  • Ensures that client service standards are met and exceeded by effectively managing client relationships and operational processes.
  • Contributes to fostering a culture of trust, operational excellence, and client-centric service.
  • Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence.
  • Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
  • Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
  • Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.

Requirements

  • Bachelor’s degree in Business Administration, Finance, or a related field. Advanced degree or relevant certifications are a plus.
  • Typically 4-7 years of experience and 0-1 years of management experience. Experience in an operational area and/or client services is preferred.
  • Experience in Loans (Syndicated, bi-lateral, real estate).
  • Excellent analytical and problem-solving abilities.
  • Effective communication and interpersonal skills for client interaction and collaboration across teams.
  • Prior loan operations experience in a financial service setting preferred.
  • Detail oriented.
  • Excellent verbal and written communication abilities.
  • Ability to self-manage, prioritize, and execute workload.
  • Familiarity with technical applications to include, but not limited to, Microsoft Office applications.
Benefits
  • BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
  • We provide access to flexible global resources and tools for your life’s journey.
  • Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytical skillsproblem-solving skillsclient service deliveryoperational processesreporting functionsloan operationsfinancial services
Soft Skills
effective communicationinterpersonal skillscollaborationdetail orientedself-managementprioritizationleadershipcontinuous improvement
Certifications
Bachelor’s degreeadvanced degreerelevant certifications