Vice President, Client Processing Manager
BNY
full-time
Posted on:
Location Type: Hybrid
Location: Lake Mary • Florida • United States
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Job Level
About the role
- Supervise a small to medium-sized Client Processing support team handling all aspects of client accounts, including solicitation, inquiries, transactional processing, and problem resolution
- Manage the daily transactional workflow within the team and align team resources to complete daily tasks efficiently
- Identify areas requiring operational analysis and resolution to improve efficiency
- Oversee Client Processing to ensure transactions are handled correctly and timely, utilizing MIS reporting for accuracy and timeliness
- Provide product knowledge and technical assistance on complex problems and act as the team’s initial point of contact for escalation issues
- Participate in the recruiting process, instruct, assign, direct, and review the work of Client Processing analysts
- Prepare performance reviews and provide ongoing feedback to staff
- Provide input into departmental budgets and planning, and may develop business plans for team/group operations
- Contribute to the achievement of team objectives
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- 4-5 years of total work experience preferred, with at least 0-1 years in management
- Experience in brokerage processing preferred
- Applicable local/regional licenses or certifications as required by the business
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs rooted in a strong culture of excellence
- Flexible global resources and tools for your life’s journey
- Generous paid leaves, including paid volunteer time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
transactional processingoperational analysisMIS reportingperformance reviewsbusiness planning
Soft skills
supervisionteam managementproblem resolutioncommunicationfeedback
Certifications
brokerage processing licenselocal/regional certifications