Vice President, Global Analytic Solutions
IQVIA
Vice President, Production Services – Application Support
BNY
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $68,000 - $130,000 per year
Job Level
Lead
Tech Stack
AzureOracleSQL
About the role
- Respond to, diagnose, and resolve service disruptions
- Work closely with developers on continuous integration / continuous delivery solutions
- Conduct root cause analysis for complex production issues
- Monitor and review incoming alerts from automated monitoring systems or applications and work on resolution
- Respond to helpdesk queries and ensure that all service requests are addressed and resolved within SLAs
- Participate in PTO CAB meetings and review changes
- Maintain run books, SLA, and Application recovery documents up to date
- Follow standard procedures to escalate incidents to appropriate teams for resolution
- Lead investigations, resolutions, and root cause analysis for incidents/problems and engage required groups
- Identify opportunities to streamline and improve recovery solutions
- Identify repeatable manual tasks and lead automation efforts
- Support regulatory compliance or audit support activities as needed
- Participate in DR contingency, cross-region testing, and FOS events
- Provide knowledge and training to new support personnel
Requirements
- Bachelor's degree in computer science or a related discipline, or equivalent work experience
- 6-8 years of diverse experience in information technology required
- Advanced degree is beneficial
- Hands on experience in providing application support (L1/L2 level support)
- Knowledge of SQL, Oracle and Mongo query language & stored procedures
- Increased focus on Azure and web technologies
- Experience in the securities or financial services industry is a plus
- Should be willing to work weekends
