Associate, Client Service Management
BNY
full-time
Posted on:
Location Type: Office
Location: Lake Mary • Florida • United States
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About the role
- Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
- Supports clients in addressing and resolving operational and technical issues and ensuring requests are executed.
- Applies problem solving skills, judgement, and experience to analyze information.
- Participates in internal activities and initiatives designed to improve the client experience.
- Supports multiple client accounts.
Requirements
- Bachelor’s degree or the equivalent combination of education and experience is preferred.
- 3-5 years of total work experience preferred.
- Experience in trade clearance in multiple markets, including DTC, FRB, Crest, Euroclear, Canada and more preferred.
- Written and oral communication skills to deliver high quality service.
- Experience in an operational area and/or client services preferred.
- Experience with Excel, Word, and Power Point preferred.
Benefits
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
- We provide access to flexible global resources and tools for your life’s journey.
- Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
trade clearanceoperational experienceclient services
Soft skills
problem solvingjudgementcommunication
Certifications
Bachelor’s degree