BNY

Associate, Client Processing II – Treasury Services Platform Ops

BNY

full-time

Posted on:

Location Type: Hybrid

Location: Pittsburgh • Pennsylvania • United States

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About the role

  • Must be available to work an assigned shift between the hours of 7:00 AM-4:00 PM.
  • Perform routine and non-routine client service and transactional support functions.
  • Provide analytics and reporting services, working to improve and automate transaction processing systems.
  • Advise organizational units/teams to ensure timely delivery of service or resolution of issues.
  • Provide direction to lower-level service roles in the successful delivery of support or service.
  • Process account-related transactions per scheduled events or client authenticated direction.
  • Answer inquiries and resolve problems or issues.
  • Assess needs and suggest/promote alternative approaches to service models.
  • Participate in straightforward product development, product enhancement, and system testing to ensure accurate and efficient processing of high-value transactions.
  • Solve problems based on an understanding of system intricacies and integrate in-depth area knowledge with industry standards to provide solutions to internal and external clients.
  • Manage situations requiring adaptation of response or extensive research according to client needs.
  • May allocate and check work of support team members and be responsible for supervisory review, training, and approval actions.
  • Contribute to the achievement of team objectives.

Requirements

  • Bachelor’s degree or the equivalent combination of education and experience.
  • 3-5 years of total work experience preferred.
  • Experience in brokerage processing preferred.
  • Applicable local/regional licenses or certifications as required by the business.
Benefits
  • BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
  • We provide access to flexible global resources and tools for your life’s journey.
  • Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team.
  • Generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
analyticsreportingtransaction processingproduct developmentproduct enhancementsystem testingproblem solvingservice modelsaccount-related transactionssupervisory review
Soft skills
client servicecommunicationadaptabilityteam collaborationdirection givingissue resolutionneeds assessmenttrainingresearchproblem resolution
Certifications
Bachelor’s degreebrokerage processing licenselocal/regional licenses