Vice President, Production Services Application Support II

BNY

full-time

Posted on: 8/26/2025

Origin: • 🇺🇸 United States • Florida, Pennsylvania

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Lead

PrometheusPythonSplunkSQLUnix

About the role

BNY is a global financial services company influencing a large portion of investible assets and harnessing AI and advanced technologies.
Provide governance for the Production Services group in the region, inclusive of mentoring new members.
Resolve issues related to critical applications, servers, networks, and telecommunications.
Build and maintain standard procedures and documentation to troubleshoot and resolve events.
Work with platform engineers to reduce mean time to resolution and enhance service delivery.
Provide support and coverage for disaster recovery or business contingency events.
Perform routine system maintenance, upgrades, and backups following established procedures and compliance regulations.
Role location: Pittsburgh, PA (4-day in office); secondary location Lake Mary, FL.

Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.
8-10 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus.
12+ years of experience in technology support areas, including Network, Windows, Unix, and/or Mainframe performing hands-on IT Infrastructure & Application troubleshooting.
Proficiency in SQL and experience with database management; knowledge of payments ecosystem a plus.
Proficiency in Automation Solutions, Prometheus, Dynatrace, AppDynamics, Splunk and Python automation scripts.
Strong understanding of the Financial System and Trading platforms.
Background and experience working in an enterprise environment with ITIL Service Management disciplines (Request, Incident, Problem and Change processes).
Experience with Lockbox Operations and systems support a plus.