Vice President, Global Analytic Solutions
IQVIA
Vice President, Client Processing Manager I
BNY
full-time
Posted on:
Location: Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Supervise a small to medium-sized Client Processing support team handling all aspects of client accounts, including solicitation, inquiries, transactional processing, and problem resolution Manage the daily transactional workflow within the team and align team resources to complete daily tasks efficiently Identify areas requiring operational analysis and resolution to improve efficiency Oversee Client Processing to ensure transactions are handled correctly and timely, utilizing MIS reporting for accuracy and timeliness Provide product knowledge and technical assistance on complex problems and act as the team’s initial point of contact for escalated issues Participate in the recruiting process, instruct, assign, direct, and review the work of Client Processing analysts Prepare performance reviews and provide ongoing feedback to staff Provide input into departmental budgets and planning, and may develop business plans for team/group operations Contribute to the achievement of team objectives
Requirements
- Bachelor’s degree or the equivalent combination of education and experience 4-5 years of total work experience preferred, with at least 0-1 years in management Experience in brokerage processing preferred Applicable local/regional licenses or certifications as required by the business Supervisory experience managing a small Client Processing team
