BnBerry

Customer Service Representative – Hospitality

BnBerry

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

About the role

  • Respond to customer inquiries through various channels including phone, email, and chat.
  • Assist clients with booking issues, inquiries about services, and other client concerns.
  • Maintain a deep understanding of Bnberry's products and services to provide accurate information to customers.
  • Document customer interactions, feedback, and any necessary follow-up actions in the CRM system.
  • Collaborate with internal teams to resolve client issues and ensure a seamless customer experience.
  • Provide feedback and insights from clients to help improve products and services.
  • Participate in training sessions to keep up to date with product offerings and customer service best practices.

Requirements

  • Previous experience in customer service support, preferably with a hotel/short term rental background.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-first mindset.
  • Comfortable using CRM software and other customer support tools.
  • Ability to work in a fast-paced environment and manage multiple tasks effectively.
  • Strong organizational skills and attention to detail.
  • Possess a Bachelor’s degree in a relevant field of study.
  • Willing to work rotational shifts, including 24/7 coverage.
  • Proficiency in English; additional languages are a plus.
Benefits
  • Competitive salary and performance-based bonuses.
  • Opportunities for professional development and career growth.
  • Flexible working hours and remote work options.
  • Collaborative and inclusive work environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer service supportCRM softwarebooking issuesproduct knowledgecustomer inquiries
Soft skills
verbal communicationwritten communicationproblem-solvingcustomer-first mindsetorganizational skillsattention to detail
Certifications
Bachelor’s degree