Enable the next generation of Customer Support experiences.
Define and establish the vision and target landscape for 3rd party technology products in BMW and MINI Customer Support, ensuring alignment with overall strategy and customer experience goals.
Create and manage the integration strategy for 3rd party suppliers, including integrations towards customer frontends like the My BMW App.
Coordinate requirements, timelines, budgets, and quality across internal platforms and related systems.
Validate all integrations and changes, instruct validation teams, approve results, and manage quality gateways.
Oversee interface documentation and contracts, including design, specifications, schema development, and securing agreements with 3rd party partners.
Monitor progress and identify improvement opportunities, implementing enhancements where feasible and reporting on system status and critical issues.
Act as primary contact for 3rd party suppliers, ensuring compliance with standards, IT security, and data privacy, while governing access to integration platforms.
Evaluate new opportunities and proposals, assess emerging technologies and suppliers, align with strategy, and drive implementation of beneficial integrations.

Requirements

Bachelor’s degree in Computer Science, Engineering, Business – or equivalent work experience
5-10 years’ experience in wholesale/retail in an OEM, preferably in a Customer Support or Information Technology area with specific areas including service processes, good knowledge of retail processes (esp. Customer Support and Service)
3-5 years’ experience leading teams and managing external vendors
5-7 years managing multiple projects simultaneously
Expert knowledge of Confluence, JIRA
Expert knowledge of APIs (XML, REST, JSON)
Advanced knowledge of database schemas and systems (Oracle, SQL, Postgres)
Advanced knowledge of programming frameworks and languages (Java, C++)

Benefits

Medical, Dental, and Vision insurance
401(k) with Company match and Retirement Income Account
Employee vehicle program
Bonus eligibility
Paid Parental Leave
Generous PTO and Company paid holidays
Voluntary Benefits to fit your needs
Relocation is available for this position

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

APIsXMLRESTJSONdatabase schemasOracleSQLPostgresJavaC++

Soft Skills

leadershipproject managementcommunicationcoordinationproblem-solvingquality managementstrategic planningvendor managementteam managementcustomer experience

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringBachelor’s degree in Business