BMO U.S.

Learning and Development

• Supports the management & execution of the assigned business/group program or project
• Supports the execution of program components working with internal & external stakeholders to ensure effective & seamless delivery
• Supports the management of the program/project, including developing program components, promoting the program and ensuring the execution of all program components
• Participates in the design, development, implementation, and management of core program processes
• Provides input to the program strategy by analyzing current operations & challenges, researching best practices and understanding industry trends
• Provides support for the investigation, analysis & documentation of program risks
• Analyzes data and information to provide program insights and recommendations
• Collaborates with internal and external stakeholders in order to deliver on business objectives
• Organizes work information to ensure accuracy and completeness (e.g., customized exception reports, initiative tracking reports, etc.)
• Communicates and reinforces program principles, strategies, processes and standards in all operational activities
• Gathers and formats data into regular and ad-hoc reports, and dashboards
• Supports the execution of strategic initiatives; includes tracking metrics and milestones
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities
• Supports the development of tailored messaging, which may include writing, editing and distributing communications
• Tracks exception requests and corresponding approvals
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees
• Analyzes issues and determines next steps

Support Learning Consultant, Co-op/Internship

Analyst

• Supports the management & execution of the assigned business/group program or project
• Provides input to design, development & execution
• Supports the execution of program components working with internal & external stakeholders
• Supports the management of the program/project, including developing program components
• Provides input to the program strategy by analyzing current operations & challenges
• Provides support for the investigation, analysis & documentation of program risks
• Analyzes data and information to provide program insights and recommendations
• Collaborates with internal and external stakeholders to deliver on business objectives
• Organizes work information to ensure accuracy and completeness
• Communicates and reinforces program principles, strategies, processes and standards in all operational activities
• Gathers and formats data into regular and ad-hoc reports, and dashboards
• Supports the execution of strategic initiatives
• Supports change management of varying scope and type

Virtual Mortgage Retention Group Analyst, Co-op/Internship

QA Engineer

• Design, develop, execute, and maintain test plans for infrastructure, middleware, data, and applications across various environments.
• Review and interpret business requirements, functional specs, and design documents to inform and plan testing activities.
• Execute manual and automated test cases; document and report defects, anomalies, and results.
• Ensure systems and software are functionally appropriate, technically sound, and well-integrated.
• Maintain defect repositories and generate historical analysis of test results.
• Validate unit testing practices and confirm readiness for integrated testing.
• Drive automation capabilities by developing test automation suites, frameworks, and standards.
• Provide immediate response to production issues and support defect resolution.
• Lead and implement core initiatives with complete test strategies.
• Oversee multiple test projects and provide scheduling and coordination support.
• Conduct independent analysis to resolve strategic issues and support execution of initiatives.
• Monitor performance metrics and identify areas for improvement.
• Recommend process and system improvements to enhance efficiency and customer experience.
• Ensure alignment with SDLC processes and enterprise testing standards.
• Actively participate in enterprise-wide programs and projects.
• Communicate quality metrics and testing outcomes to stakeholders.
• Collaborate with internal and external teams to ensure alignment and delivery.
• Translate technical concepts into accessible language for diverse audiences.
• Participate as an active stakeholder in initiatives, driving quality through fact-based metrics.
• Identify opportunities to strengthen QA capabilities through mentoring, knowledge sharing, and building communities of practice.
• Stay current with industry trends via professional associations and learning communities.
• Promote technical development and foster a culture of continuous improvement.
• Proactively identify and recommend enhancements to improve the customer and employee experience.

Quality Assurance Specialist – Mainframe

Financial Planning and Analysis

• Provides support and product expertise for the financial planning business development, sales and service delivered by wealth advisors and relationship managers.
• Services relationships in the assigned portfolio to ensure an exceptional client experience.
• Introduces services to clients to enhance the overall experience.
• Assists in preparing new business proposals or presentations to clients / prospects based upon their needs.
• Assists Wealth Advisors in market research of client and prospects.
• Takes ownership of client issues and collaborates with others to resolve or escalates per guidelines.
• Develops an understanding of the customer needs and the account strategy and effectively communicates this to clients and prospects.
• Supports the achievement of the business plan within the designated territory / region.

Wealth Analyst, Investments

• Understands customer needs and provides wealth and investment-related sales and service to BMO customers or prospects.
• Advises customers on wealth and investment strategies and products that meet customer’s objectives.
• Fulfills sales and service activities for the customer in accordance with approved procedures.
• Identifies and makes referrals to other business groups as needed.
• May make outbound calls to customers and look proactively for opportunities to enhance customer experience by providing products that meet investment needs.
• Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided.
• Provides professional quality sales and service for customer and prospect inquiries, issues and requests.
• Probes to understand customer needs and advises them through their unique investment needs.
• Achieves sales targets with a focus on relevant investment products.
• Manages all transactional outcomes of customer contacts or refers to appropriate internal business groups.
• Escalates complex or unresolved customer situations to senior managers as required.
• Performs any required documentation after completed customer interactions to ensure customer’s requests are accurately processed.
• Maintains current knowledge of investment markets, practices, and trends and integrates into customer conversations in a professional manner.
• Integrates marketing promotions and programs into customer conversations where appropriate.
• Maintains the confidentiality of customer and Bank information.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps. Broader work or accountabilities may be assigned as needed.

Investment Specialist, Trilingual (Mandarin, Cantonese)

Director

• Operate as key member of the relationship team to position the bank as a strategic advisor to clients and prospects
• Lead strategic discussions directly with boards of directors, shareholders and executive management teams of clients and prospects
• Prepare and deliver customized corporate finance analysis and presentations
• Provide leadership to relationship teams to deliver high-quality, comprehensive transaction execution
• Collaborate with commercial banking teams to generate ideas, identify client solutions, pursue sector marketing efforts, cover clients, and deliver timely solutions
• Provide transaction structuring expertise on debt, equity and hybrid securities

Director, ESOP Advisory – Buy-Side M&A

• The Sales Director manages a commercial lending portfolio and supports the origination of new clients, and coordinates with other products.
• Facilitates growth initiatives for the Bank through significant business development and excellent management of key client relationships by cross selling other products.
• Acts as an escalation point for complex client issues, using strategic problem-solving to resolve conflicts and maintaining strong client relationships.
• Leads the structuring of high-value, complex deals and credit approvals.
• Drives negotiations for high-value, complex transactions and credit approvals, ensuring deals are structured to meet client needs.
• Implements cross-selling initiatives, driving client engagement and successfully transitioning opportunities into revenue-generating sales.
• Represents bank at industry forums and conferences, leveraging insights on trends, competition, and emerging products to drive strategic decision-making.

Sales Director, Corporate Finance

• Performs ongoing comprehensive client credit analysis for client portfolios
• Applies lending expertise to a lending product portfolio
• Makes credit decisions and provides advice to relationship managers
• Conducts independent analysis to resolve strategic issues
• Builds effective relationships with internal and external stakeholders
• Integrates information from multiple sources for efficient processes

Credit Analyst, Business Banking

Manager

• Perform the validation of models and assess the model risk to confirm model appropriateness and capability for a designated portfolio.
• Provide effective challenge to the credit risk models during model development and communicate decisions regarding model use to the business to ensure transparency and understanding of models and model risks.
• Assess the models’ capabilities, stress points and limitations; assess the associated model risk and the controls in place to mitigate identified risks.
• Manage relationships with model developers, owners, and users, influencing and advising on model risk-related matters.
• Recommends business priorities, advises on resource requirements, and develops roadmap for strategic execution.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.

Senior Manager, Credit Risk Model Validation

• Provides advisory-based sales and relationship management
• Demonstrates understanding of and care for the client through proactive delivery of holistic advice
• Develops and executes business development strategy and sales targets
• Coordinates and integrates team of subject matter experts
• Acts as the primary Relationship Manager for assigned client relationships
• Produces client reports and makes recommendations to senior leaders

Wealth Advisor, Director

Vice President

• Analyzes credit information to support lending decisions and processes for new and existing Commercial banking loans and credit solutions in an assigned portfolio of clients.
• Makes credit decisions and recommendations in compliance with bank policies and procedures while maintaining an exceptional client service environment.
• Negotiates loan structures and terms and conditions that align client requirements with the bank risk appetite and policies.
• Develops comprehensive credit structures to meet the transactional needs of more complex clients.
• Signs off on new, renewal and extension loans within delegated authority.
• Conducts comprehensive portfolio monitoring including covenant compliance to identify deteriorating credit conditions.
• Conducts performance analysis, engages with clients and assesses industry trends to identify risks and opportunities.
• Evaluates portfolio performance and recommends capital allocation strategies that optimize returns with investment objectives.
• Handles escalated client concerns and service requests, ensuring expectations are consistently met or exceeded.
• Leads complex proposal development and delivers presentations to capture new business and expand client relationships.
• Engages with industry peers and networks to gather competitive insights and best practices, applying this knowledge to maintain a competitive edge.
• Builds and maintains client relationships to ensure long-term financial performance in collaboration with Relationship Manager and business partners.
• Structures and supports new, renewal and extension loans aligned with client needs and bank & risk policies.
• Conducts financial analysis and risk assessments of clients’ credit information, for an assigned portfolio, to provide insights and make informed decisions.
• Monitors the portfolio performance for assigned portfolio of Commercial Banking clients on an ongoing basis, taking corrective action when required.
• Minimizes BMO’s risk exposure by adhering to credit policies, regulatory standards, and operational guidelines.
• Serves as a point of contact for service requests, ensuring expectations are consistently met or exceeded.
• Escalates issues when needed.
• Supports and implements initiatives to enhance service quality, acquire new business and expand client relationships.
• Identifies revenue and cross-selling opportunities to enhance portfolio growth.
• Identifies share of wallet opportunities.
• Leverages analysis tools to nurture and grow a portfolio that exceeds ROE thresholds and evaluates client returns on a proactive basis.
• Manages timely and accurate data entry into BMO's systems and leverages the data to support decision-making.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.

VP, Portfolio Manager

Client Services Representative

• Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships
• Ensures client problem resolution is prompt and effective
• Identifies and closes enhancement opportunities during client service interactions
• Coordinates and executes specific activities for the implementation of strategic initiatives
• Collaborates with internal and external stakeholders to deliver on business objectives
• Gathers and formats data into regular and ad-hoc reports
• Accurately documents client requests using tracking systems
• Supports change management of varying scope and type
• Acts as an advocate for individual clients and escalates service problems to facilitate timely resolution

Client Services Officer

Product Manager

• Researches, defines, aligns, develops, and implements sales and marketing strategies with P&L accountability to enable the sales force to effectively sell, fulfill, and service new and existing individual or portfolio of banking products and improve the customer experience.
• Carries out market research, forecasting, pricing, and competitive analysis, monitors product and system performance, and assesses problems to develop and implement solutions.
• Manages product risks in compliance with legal, regulatory, and risk compliance, and reporting.
• Collaborates with internal partners across the enterprise to take products to market.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Assists in the development of strategic plans.
• Identifies emerging issues and trends to inform decision-making.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Conducts independent analysis and assessment to resolve strategic issues.
• Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investment.
• Provides recommendations on product lifecycle.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.
• Monitors and tracks performance, and addresses any issues.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Provides input into the planning and implementation of operational programs.
• Executes work to deliver timely, accurate, and efficient service.
• Monitors key product performance and growth metrics to identify trends and recommend action plans.
• Leads/oversees the management of vendor relationships and external partnerships and provides guidelines for execution; ensures that all agreements are met as per requirements.
• Resolves internal, complex or higher risk customer escalations or policy exceptions, which may include interactions with clients and sales.
• Reviews analysis of issues and identifies gaps and solutions.
• Provides competitive analysis and benchmarking to identify product strengths and gaps, and extract insights.
• Analyzes customer/consumer insights and channel data to identify strengths and gaps, and extract insights.
• Completes internal and regulatory reporting, and attestations.
• Identifies existing and potential risks and develops risk management controls and processes.
• Develops and maintains product directives and policies.
• Supports development of key metrics and identification of trends.
• Gathers customer and sales feedback and analyzes issues.
• Participates in and evaluates market research and competitive analysis associated with assigned products.
• Participates in and evaluates customer / consumer insights and channel information.
• Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.
• Resolves internal, first level customer escalations.
• Leads/participates in the design, implementation, and management of core business / group processes.
• Gathers basic market research and competitive intelligence, including pricing, from publicly available information.
• Runs analyses and reports that support risk management and policy development.
• Defines and implements business cases and strategic roadmaps for banking products and services, including project and budget approvals.
• Designs, implements, manages, and enhances a single product or suite of products throughout the product lifecycle.
• Develops, implements, and monitors key metrics and action plans to optimize financial performance.
• Continuously improves processes to identify issues and deliver optimal customer experience.
• Works with partners to develop salesforce training and materials and manages change.
• May support the sales team in development of client deals and related presentations.
• Develops and maintains relationships with external partners and vendors.
• Creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute.
• Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality.
• Influences and/or determines credit product risk parameters and metrics.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

Specialist III – Banking Product Management

Call Center Representative

• Provides corporate cards sales and service to BMO customers or prospects
• Advises customers on corporate card strategies and products
• Fulfills sales and service activities in accordance with approved procedures
• Identifies and makes referrals to other business groups as needed
• Stays abreast of consumer needs, industry trends, and best practices
• Handles customer inquiries in a professional and efficient manner

Bilingual Call Centre Associate – Corporate Cards, French, English

Account Executive

• Applies consultative sales and relationship management practices to generate leads and close sales of treasury management and payment solutions for new and existing clients while ensuring regulatory compliance.
• Monitors implementation activities to ensure alignment with timelines.
• Provides tailored treasury management solutions and optimizes sales processes through continuous process improvements to enhance client experiences and business outcomes.
• Manages sales processes, client engagement and outcomes.
• Leads business development efforts by building and nurturing strategic relationships with prospects and existing clients, identifying opportunities for cross-selling treasury and cash management solutions, and leveraging professional networks to expand business reach.
• Oversees client implementation activities to ensure timely delivery, providing actionable feedback for internal process refinement and improved client experiences.
• Serves as a subject matter expert, delivering innovative treasury solutions to enhance client and internal operational efficiency.
• Represents the organization at industry forums and community events, utilizing market insights and trends to reinforce the Bank’s brand and identify new business opportunities.
• Executes on strategic initiatives by coordinating cross-functional teams, ensuring alignment with business goals, operational excellence, and market-leading practices.
• Champions process optimization by spearheading large-scale workflow improvements and integrating best practices across treasury and payment operations to enhance operational efficiency.
• Builds and maintains strong long-term relationships with the bank’s high-value and strategic clients, providing strategic advice on financial solutions and ensuring exceptional service and partnership.
• Works closely with internal teams and stakeholders to define products, solutions and strategies that best fit clients’ needs.
• Supports implementation activities, including documentation, pricing, and project timelines ensuring timely delivery and continuous process improvements.