BMO U.S.

Managing Director, Indirect Lending Strategy, Product Management & Delivery

BMO U.S.

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $195,000 - $260,000 per year

Job Level

Lead

About the role

  • Researches, defines, aligns, develops, and implements strategies with P&L (profit and loss) accountability to effectively sell, fulfill, and service new and existing individual or portfolio of loan products and improve the customer and dealer experience.
  • Carries out market research, forecasting, pricing, and competitive analysis, monitors product and system performance, and assesses problems to develop and implement solutions.
  • Manages product risks in compliance with legal, regulatory, and risk compliance, and reporting.
  • Collaborates with internal partners across the enterprise to take products/product enhancements to market.
  • Uses market research, customer insights analysis, and competitive intelligence to develop strategy to meet financial and growth plans.
  • Develops strategic roadmap and new initiative recommendations to senior leaders, based on an in-depth understanding of the business/group.
  • Leads the execution of strategic initiatives to deliver on business and financial goals, managing required resources.
  • Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
  • Networks with industry contacts to gather competitive insights and best practices.
  • Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.
  • Oversees the development of business analytics and insights (e.g., portfolio profitability tracking, customer analytics, revenue forecasts, operations metrics, trend analytics, and predictive modelling).
  • Leads, develops, and manages strategies for reporting and forecasting and/or analytics teams within the business.
  • Defines, establishes, and monitors key product performance and growth metrics to provide a deep understanding of financial performance drivers.
  • Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
  • Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
  • Leads/supports contract negotiations with vendors and external partners, balancing cost, risk, and performance.
  • Leads/oversees the management of vendor relationships and external partnerships and provides guidelines for execution; ensures that all agreements are met as per requirements.
  • Defines and implements business cases and strategic roadmaps for products and services, including project and budget approvals.
  • Provides and analyzes consumer insights, competitive analysis, and benchmarking to identify product strengths and gaps, and extract insights.
  • Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality.
  • Leads/participates in the design, implementation, and management of core business/group processes.
  • Develops and maintains product directives and policies.
  • Completes required internal and regulatory reporting, and attestations.
  • Identifies existing and potential risks and develops risk management controls and processes.
  • Leads remediation efforts as required.
  • Acts as a subject matter expert on relevant regulations and policies.
  • Resolves internal, complex, or higher risk customer escalations or policy exceptions, which may include interactions with clients and sales.
  • Understands and oversees end-to-end customer and dealer experience that may include interactions with clients and sales, focused on continuous improvement of customer and dealer facing processes, to deliver optimal experience.
  • Influences credit product risk parameters and metrics.
  • Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
  • Communicates abstract concepts in simple terms.
  • Anticipates trends and responds by implementing appropriate changes.
  • Influences how teams/groups work together.
  • Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
  • Broader work or accountabilities may be assigned as needed.
  • Within the mandate of this role, promotes and supports the Bank’s risk culture including ensuring employees understand their accountabilities for risk-taking activities, promoting an environment of open communication and effective challenge, and establishing the “tone from the top” through leading by example.

Requirements

  • Typically, 9+ years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience.
  • Strong experience with consumer / commercial credit applicable to retail and business financing products.
  • Strong experience working with retail and business product fundamentals, including product design, functionality, and related policies and procedures.
  • Strong knowledge of product delivery infrastructure systems and underlying product interdependencies.
  • In-depth retail and business banking environmental awareness / understanding.
  • In-depth risk management associated with new and existing product development and management.
  • Strong knowledge of process coordination and management.
  • Strong knowledge of banking product management and associated industry and regulatory requirements.
  • Building business cases - in-depth Researching market trends – in-depth Relationship management – in-depth Analytics and reporting – in-depth Product marketing – in-depth Negotiation skills – good Software and systems architecture knowledge – good/in-depth Financial Understanding – good/in-depth
  • Seasoned expert with extensive industry knowledge.
  • Technical leader viewed as a thought leader for innovation.
  • Verbal & written communication skills - Expert.
  • Analytical and problem-solving skills - Expert.
  • Influence skills - Expert.
  • Collaboration & team skills; with a focus on cross-group collaboration - Expert.
  • Able to manage ambiguity.
  • Data driven decision making - Expert.