BMO U.S.

Client Services Officer

BMO U.S.

full-time

Posted on:

Location Type: Office

Location: Vancouver • Canada

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Salary

💰 CA$38,500 - CA$71,000 per year

About the role

  • Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships
  • Ensures client problem resolution is prompt and effective
  • Identifies and closes enhancement opportunities during client service interactions
  • Coordinates and executes specific activities for the implementation of strategic initiatives
  • Collaborates with internal and external stakeholders to deliver on business objectives
  • Gathers and formats data into regular and ad-hoc reports
  • Accurately documents client requests using tracking systems
  • Supports change management of varying scope and type
  • Acts as an advocate for individual clients and escalates service problems to facilitate timely resolution

Requirements

  • Typically between 2 - 3 years of relevant experience
  • Post-secondary degree in related field of study desirable or an equivalent combination of education and experience
  • Strong oral and written communication skills
  • Ability to work in a fast paced environment that requires handling various tasks and priorities concurrently
  • Bilingual a plus
  • Knowledge of BMO banking products – In-depth
  • Knowledge of customer escalation processes/practices – In-depth
Benefits
  • Health insurance
  • Tuition reimbursement
  • Accident and life insurance
  • Retirement savings plans
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data formattingreport generationclient problem resolutionchange managementcustomer escalation processesBMO banking products
Soft Skills
communication skillscollaborationproblem-solvingadvocacyorganizational skillsability to multitaskadaptability
Certifications
post-secondary degree