Strategically guide customers through the software implementation process
Deliver informative, insightful, and engaging training
Provide timely, thoughtful, and outstanding, post-implementation service and support
Conduct in-depth discovery meetings, targeted at understanding, capturing, and identifying the complex business requirements and operational objectives of the customer
Produce professional documentation of current challenges, future requirements, and benefits in a manner appropriate for clients and prospective clients; create Statements of Work (SOW’s)
Perform project scoping, planning, business process mapping, UAT testing
As the Subject Matter Expert on the solution, provide guidance and direction to both internal implementation team and customer implementation team
May contribute to the business development process by participating in sales calls, assisting with proposal development, and delivering presentations
Deliver insightful, engaging training sessions via phone, web, or in-person
Provide prompt, professional customer service and support

Requirements

5+ of experience as a Sage 100 consultant OR 5+ years of experience implementing similar midmarket ERP solutions (Epicor, Microsoft GP, IQMS, Oracle E-Business Suite, Infor, etc.)
Bachelor’s degree preferred
Demonstrated proficiency with project scoping, planning, requirements gathering, business process mapping and end-to-end process experience is a plus
Ability to utilize defined and structured implementation processes and project management methodologies
Talent for handling multiple projects successfully while meeting deadlines
Solid understanding of common industry business practices related to accounting, sales/manufacturing/inventory management, as well as an advanced understanding of accounting theory, accounting systems, US GAAP, and IFRA
Outstanding organizational, time management, communication, and listening skills required
Exhibit exceptional interpersonal, customer service, decision-making, and analytical abilities
Working knowledge of MS Office, Outlook, and proficiency with CRM tools
Ability to travel, as needed

Benefits

Competitive compensation plan (Total Targeted Compensation Annual Range $110K-135K+)
Medical, dental, vision coverage
Company-paid life insurance
Options for additional insurance coverages
401(k) Plan
Paid Time Off accruals
Company Paid Holidays
Work from home
Tuition reimbursement and on-going training opportunities
Employee Recognition and Leadership Programs
Annual Company Conference – “Quest for Excellence”
Employee Referral Bonus Program
Opportunities to give back to the community
Our award-winning culture
That incredible feeling of satisfaction that comes from knowing that what you do truly does make a difference!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Sage 100ERP solutionsproject scopingrequirements gatheringbusiness process mappingUAT testingimplementation processesproject management methodologiesaccounting theoryUS GAAP

Soft Skills

organizational skillstime managementcommunication skillslistening skillsinterpersonal skillscustomer servicedecision-makinganalytical abilitiesability to handle multiple projectsmeeting deadlines

Certifications

Bachelor's degree