Blytheco

Consultant

• Strategically guide clients through the software implementation process
• Deliver informative, insightful, and engaging training
• Provide timely, outstanding post-implementation service and support
• Conduct in-depth discovery meetings targeted at understanding, capturing, and identifying the complex business requirements and operational objectives of the client
• Produce professional documentation of current challenges, future requirements, and benefits in a manner appropriate for clients and prospective clients; create Statements of Work (SOW)
• Perform project scoping, planning, business process mapping, UAT testing
• As the Subject Matter Expert on the solution, provide guidance and direction to both internal implementation team and client implementation team
• May contribute to the business development process by participating in sales calls, assisting with proposal development, and delivering presentations
• Deliver insightful and engaging training sessions via phone, web, or in-person
• Provide prompt, exceptional customer service and support
• Actively participate in the software implementation process
• Schedule and participate in discovery meetings with clients to gather requirements for the implementation project
• Create and update Statements of Work
• Lead configuration sessions with clients
• Business process mapping and data migration
• User acceptance testing
• Create training documents and lead training sessions with clients
• Participate in sales calls, acting as a Subject Matter Expert on the software
• Respond to support calls and resolve issues in a timely manner
• Attend project status meetings
• Travel to client sites (as needed)

Sage Intacct Consultant