Blytheco

Account Manager

• Champion the client relationship and promote client retention and satisfaction.
• Provide on-going account management to our existing ERP client base by developing trusted, advisory partnerships with client decision-makers across the entire organization, including finance, sales, marketing, HR, and IT. Engage in partnership with other Blytheco stakeholders.
• Conduct in-depth discovery meetings targeted at understanding, capturing, and identifying the complex business requirements and operational objectives of the client.
• Engage with customers at their place of business to increase client understanding and the depth of Blytheco’s relationship. Coordinate and lead in-person meetings with customer base. Expected to include overnight travel across various regions.
• Learn and assimilate product knowledge, target-market, and product positioning for the solutions through online and in-person training. Become an expert in the ERP sales environment.
• Work with both our internal and external teams to create and execute a strategy for add-on solutions and renewals.
• Drive the sales activities for our ERP solutions, enhancements, professional services, custom development, and third-party solutions by collaborating with cross-divisional team members to deliver thought-provoking, strategic solutions that thoroughly address the needs of our clients.
• Achieve and exceed monthly and quarterly sales/call/meeting quotas.
• Capture and document detailed client information and notes in our CRM tool.
• Act as an internal project manager to ensure recommended solutions are delivered on time.
• Provide guidance, mentorship, and training to Account Management Specialist.

Strategic Account Manager