Blytheco

Consultant

• Strategically guide clients through the software implementation process
• Deliver informative, insightful, and engaging training
• Provide timely, outstanding post-implementation service and support
• Conduct in-depth discovery meetings targeted at understanding, capturing, and identifying the complex business requirements and operational objectives of the client
• Produce professional documentation of current challenges, future requirements, and benefits in a manner appropriate for clients and prospective clients; create Statements of Work (SOW)
• Perform project scoping, planning, business process mapping, UAT testing
• As the Subject Matter Expert on the solution, provide guidance and direction to both internal implementation team and client implementation team
• May contribute to the business development process by participating in sales calls, assisting with proposal development, and delivering presentations
• Deliver insightful and engaging training sessions via phone, web, or in-person
• Provide prompt and courteous client service and support

Construction Consultant

• Successfully guide customers through the software implementation process
• Deliver informative, impactful, and engaging training
• Provide timely, insightful, and outstanding post-implementation service and support
• Conduct in-depth discovery meetings, targeted at understanding, capturing, and identifying the complex business requirements and operational objectives of the customer
• Produce professional documentation of current challenges, future requirements, and benefits in a manner appropriate for clients and prospective clients; create Statements of Work (SOW’s)
• Perform project scoping, planning, business process mapping, UAT testing
• Provide guidance and direction to both internal implementation team and customer implementation team as the Subject Matter Expert on the solution
• Contribute to the business development process by participating in sales calls, assisting with proposal development, and delivering presentations
• Deliver training sessions via phone, web, or in-person
• Provide prompt, courteous customer service and support

Acumatica Consultant, ERP Training

Manager

• Our Sage 100 Consulting Manager will lead a team of talented software consultants in the execution and delivery of world class implementation projects to our customers while managing key performance indicators and driving the overall growth and profitability of the Sage 100 delivery practice.
• Our team leader will take a hands-on, lead-by-example approach by actively participating in implementation projects. Providing insightful guidance and support, they will also enable and encourage their team to achieve their highest level of performance, consistently delivering world class services that exceed our client’s expectations.
• The role of our Sage 100 Consulting Manager is to effectively manage the P&L of the delivery practice and drive profitability and growth through client satisfaction and reference-ability, while providing leadership, insight, and direction to our team of a dedicated professional services consultants.
• Essential responsibilities will include but are not limited to:
• Exhibit strong, hands-on leadership style by providing guidance and mentorship to consulting team.
• Actively participate in the interview and hiring process
• Energize, develop, train, motivate, and coach team to success, effectively driving Team productivity and profitability
• Conduct team meetings and weekly one-to-one meetings; participate in mentoring, knowledge-sharing, and annual/ongoing review process
• Build and reinforce teamwork with direct reports through clear, effective communication, ensuring both understanding and accountability
• Maintain a positive practice culture that is evidenced by high employee morale and low turnover
• Partner with Sage 100 Practice Leader in developing career paths and coaching strategies to ensure consultant’s job satisfaction and professional growth.
• Collaborate with leadership to continuously refine and enhance delivery strategies and methodologies to ensure Team achieves performance targets.
• Manage consultant engagement execution, resources, and bench time.
• Successfully allocate delivery resources to meet and exceed client expectations.
• Effectively promote value billing and maximum efficiency in service delivery.
• Effectively maintain a 50% personal utilization rate by assisting in all phases of the software implementation process to include discovery calls, configuration, mapping, data migration, training, etc.
• Provide oversight, governance, and management on active Sage 100 projects/engagements.
• Manage the consulting team to key performance indicators.
• Set and reinforce clear, measurable performance expectations for team and individuals.
• Review project status/delivery/milestones regularly through client/project meetings, written status reports, conference calls, etc.
• Partner with project management team to ensure project budget, scope, and deliverables are met, and the team have exceeded client expectations.
• Act as the first point of contact on all functional escalations for your team.
• Identify, define, develop and implement techniques to improve productivity, increase efficiency, mitigate risk, decrease escalations, and resolve issues to achieve the ultimate client experience and satisfaction.
• Conduct weekly team meetings, preparing and presenting thought leadership topics, training and ideas for process improvement. Facilitate discussions and gather feedback from the team.
• Actively engage in client interactions to ensure positive outcomes and client satisfaction.
• Build and maintain relationships with clients, vendors, ISVs, and key strategic partners.
• Proactively engage with project team, client team and internal and external stakeholders, establishing open lines of communication regarding project status, potential roadblocks, changes to timeline, etc. that could impact deliverables.
• Develop subject matter expertise regarding practice offerings, sales, consulting best practices and marketing efforts: Leverage expertise in managing people to lead, develop and position Sage 100 for success within the marketplace for the company.
• Drive 100% client retention (No changes to Reseller of Record status).

Sage 100 Consulting Manager

Project Manager

• As a Sr. Software Implementation Project Manager, manage the delivery of advanced ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) solutions.
• Work directly with clients and our professional services team to deploy applications in a SaaS (Software as a Service) or PCS (Private Cloud Service) environment leveraging AWS (Amazon Web Services).
• Manage resources and multiple projects simultaneously, setting realistic expectations while being transparent with clients.
• Facilitate teamwork and help the team through difficult team dynamics.
• Ensure that project plans are up to date and accurate, spotting errors in project time entries and scope changes.
• Communicate and resolve blockers with the team while protecting them from scope increases mid-sprint.
• Lead risk management and mitigation planning for the team, escalating issues as needed.
• Maintain relevant metrics to help the team track progress during and at the end of a sprint.
• Ensure the team is working within contractually agreed scope and budget, adhering to processes for scope and budget changes.

Senior Project Manager

• Strategically guide customers through the software implementation process
• Deliver informative, insightful, and engaging training
• Provide timely, thoughtful, and outstanding, post-implementation service and support
• Conduct in-depth discovery meetings, targeted at understanding, capturing, and identifying the complex business requirements and operational objectives of the customer
• Produce professional documentation of current challenges, future requirements, and benefits in a manner appropriate for clients and prospective clients; create Statements of Work (SOW’s)
• Perform project scoping, planning, business process mapping, UAT testing
• As the Subject Matter Expert on the solution, provide guidance and direction to both internal implementation team and customer implementation team
• May contribute to the business development process by participating in sales calls, assisting with proposal development, and delivering presentations
• Deliver insightful, engaging training sessions via phone, web, or in-person
• Provide prompt, professional customer service and support

Senior Sage 100 Consultant

• Using their strong ERP knowledge and implementation experience/training, our Acumatica Consultant will collaborate with a team of talented professional services specialists to deliver a world-class software implementation experience to our clients.
• Strategically guide clients through the software implementation process.
• Deliver informative, insightful, and engaging training.
• Provide timely, impactful post-implementation service and support.
• Leverage software to guide clients to the most thoughtful and comprehensive outcomes.
• Conduct in-depth discovery meetings targeted at understanding, capturing, and identifying the complex business requirements and operational objectives of the client.
• Produce professional documentation of current challenges, future requirements, and benefits in a manner appropriate for clients and prospective clients; create Statements of Work (SOW).
• Perform project scoping, planning, business process mapping, UAT testing.
• As the Subject Matter Expert on the solution, provide guidance and direction to both internal implementation team and client implementation team.
• May contribute to the business development process by participating in sales calls, assisting with proposal development, and delivering presentations.
• Deliver insightful, engaging (and fun!) training sessions via phone, web, or in-person.
• Provide prompt, exceptional client service and support.

Acumatica Consultant – Manufacturing/Distribution

Customer Success Manager

• Partner with the Account Management Specialist and Client Success Team to provide ongoing account management to our existing ERP client base and reach sales revenue targets.
• Plan and manage daily, weekly, and monthly schedules to maximize productivity and ensure both proactive outreach and timely follow-ups with clients.
• Prioritize tasks and opportunities based on urgency and importance to meet sales targets and client needs effectively.
• Connect with clients on a regular basis through 90-day client connections. Prepare for 90-day connection calls by appropriately familiarizing yourself with the client. Follow recommended talking points based on business initiatives.
• Partner with our Client Success Teams and software vendors to conduct discovery meetings, targeted at understanding, capturing, and identifying the business requirements and operational objectives of our clients.
• Collaborate with the Client Success Teams to produce professional, timely, and thorough Statements of Work (SOW’s).
• Successfully collaborate with our Client Success Teams to achieve team KPIs, including Net License Revenue, Cloud Revenue, NPS Scores, Retention, and Professional Services.
• Work with both our internal and external teams to create and execute on strategy for add-on solutions and renewals.
• Work with internal and external teams to schedule and host strategic optimization meetings with clients.
• Learn and assimilate product knowledge, target-market, and product positioning for the solutions through online and in-person training. Become an expert in the ERP sales environment.
• Adhere to modern technology sales best practices by prioritizing customer needs.
• Commit to professional sales growth by engaging in both manager-led and peer-to-peer call coaching.
• Identify clients for cloud migration and successfully produce migration opportunities.
• Attend in-person client meetings, as needed.