Successfully guide customers through the software implementation process
Deliver informative, impactful, and engaging training
Provide timely, insightful, and outstanding post-implementation service and support
Conduct in-depth discovery meetings, targeted at understanding, capturing, and identifying the complex business requirements and operational objectives of the customer
Produce professional documentation of current challenges, future requirements, and benefits in a manner appropriate for clients and prospective clients; create Statements of Work (SOW’s)
Perform project scoping, planning, business process mapping, UAT testing
Provide guidance and direction to both internal implementation team and customer implementation team as the Subject Matter Expert on the solution
Contribute to the business development process by participating in sales calls, assisting with proposal development, and delivering presentations
Deliver training sessions via phone, web, or in-person
Provide prompt, courteous customer service and support

Requirements

5+ years of professional experience in accounting/finance, manufacturing, supply chain management, computer information systems or closely related field
Bachelor’s degree preferred. Additional job-related certifications or licenses is a plus
3-5+ years of hands-on experience with ERP Software as a user and/or administrator required. Experience participating in ERP implementation projects is a plus
Experience as a manager, supervisor, or team leader preferred
Project Management or Business Analyst experience highly desired
Solid business acumen, with exceptional communication skills, demonstrated ability to develop relationships, strong attention to detail, and outstanding organizational/time management skills
Working knowledge of MS Office, Outlook, and proficiency with CRM tools
Availability for ad hoc travel

Benefits

Competitive compensation plan (Total Targeted Compensation Annual Range $55K-$135K+ TTC)
Medical, dental, vision coverage
Company-paid life insurance
Options for additional insurance coverages
401(k) Plan
Paid Time Off accruals
Company Paid Holidays
Work from home opportunity
Tuition reimbursement and continuous learning opportunities
Employee Recognition and Leadership Programs
Annual Company Conference – “Quest for Excellence”
Employee Referral Bonus Program
Opportunities to give back to the community by participating in Blytheco’s humanitarian support efforts
Our award-winning culture
That incredible feeling of satisfaction that comes from knowing that what you do truly does

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ERP Softwareproject scopingbusiness process mappingUAT testingdocumentationbusiness analysis

Soft Skills

communication skillscustomer serviceorganizational skillstime managementrelationship buildingattention to detailleadership

Certifications

Bachelor's degreejob-related certifications