Deputy Team Lead, Customer Service, Branch Support
BLUME2000 SE
full-time
Posted on:
Location Type: Hybrid
Location: Norderstedt • Germany
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Job Level
About the role
- Independently take responsibility for projects and contribute ideas to further develop and optimize branch service processes
- Train for and act as deputy for the Team Lead, assuming responsibility for specific topics
- Serve as a friendly voice on the phone for branches and customers, identifying appropriate solutions
- Ensure branches are optimally equipped — from coordination to management of movable furnishings
- Organize activities related to new store openings: procuring accessories and purchasing inventory items
- Arrange hotel bookings and manage travel expense reports for branch teams.
Requirements
- Completed commercial training and experience in customer service
- Interest in leadership responsibilities and experience in project management
- Careful and conscientious working style; able to maintain an overview even when handling many tasks
- Strong organizational skills, solution-oriented thinking and the ability to tackle challenges with initiative
- Empathetic communication — both internally and externally
- Proficient with Outlook and other common workplace tools.
Benefits
- Flexible working: one home office day per week and flexible working hours to support your work–life balance
- Permanent contract and performance-based compensation
- Free breakfast and subsidized lunch in our “EssBar” at the Norderstedt office
- Inspiring co-working spaces and innovative, green meeting rooms
- Flat hierarchies, open corporate culture and exciting projects
- 20% employee discount plus regularly available seasonal cut flowers, plants and decorative items for your home
- A Wellpass membership for your health and wellbeing and attractive discounts via the Corporate Benefits platform
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementcustomer servicecommercial training
Soft Skills
leadershiporganizational skillssolution-oriented thinkinginitiativeempathetic communicationconscientious working style