Manage all aspects of the implementation projects; including the project kick-off, software configuration, go-live and training while maintaining project timelines.
Act as the main point of contact for customers before they go live and own all communications with the customer including weekly check-in meetings via Zoom, ad hoc meetings, emails, etc.
Manage multiple implementation projects, with various priorities and deadlines at once for different customers.
Work as a consultative partner with your customers to ensure engagement and provide guidance on best practices based on their workflows and internal processes.
Act as a liaison between the customer, the wholesalers and our internal Clinical, Product and Dev teams to facilitate the technical configuration of the software.
Maintain up-to-date project plans, tickets and other project documentation to ensure project timelines are on track and visible to leadership.
Travel to customer sites to assist with the roll out of new KitCheck hardware and software, meet with key stakeholders and overall be a professional face for the company in the presence of customers.

Requirements

Bachelor’s degree or equivalent work experience
Preferred 1+ years of professional work experience
Preferred 1-2 years of project management and/or client-facing experience
Experience in the healthcare industry is preferred
Ability to adapt to change, think quickly, and work independently
Team-player attitude and a willingness to get things done
High attention to detail
Ability to build trusting, communicative and results-oriented relationships with customers
Excellent verbal and written communication skills and interpersonal skills
Excel and SQL skills a plus
Previous experience with EMRs/ADCs e.g EPIC and Cerner or Omnicell and Pyxis software a plus

Benefits

Competitive salary
Time off when you need it – unlimited vacation days!
Generous insurance coverage
401k program with a company match
Fun, collaborative culture!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementsoftware configurationExcelSQLEMRsADCsEPICCernerOmnicellPyxis

Soft Skills

communication skillsinterpersonal skillsattention to detailteam-player attitudeadaptabilityconsultative partnershiprelationship buildingindependenceresults-orientedproblem-solving