Patient Operations Coordinator – Mental Health Insurance Verification / Scheduler
RIVIA Mind
Associate Director, Medical Affairs Operations
BlueRock Therapeutics
full-time
Posted on:
Location Type: Hybrid
Location: Cambridge • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Lead, contribute to, and track activities on product-specific and above-brand programs to ensure strategic focus and timely execution of deliverables, including coordination of internal and external timelines and deliverables and leadership of team efforts.
- Provide operational efficiencies by implementing process improvements, providing guidance and support to team members, quickly identifying resolutions to issues, and developing communication plans to engage key stakeholders.
- Optimize achievement of overarching program strategy by identifying process improvements, instituting best practices, supporting development of tools, templates and reports, and implementing feedback from team members.
- Manage the medical affairs SharePoint and Team site and project tracking tools to maximize communication updates and ensure content maintenance.
- Support medical conference planning and execution including compliance submissions, booth registrations/logistics, medical materials delivery, and pre/post meeting activity tracking and reports.
- Oversee medical education grant proposals from intake through compliance submission and contracting.
- Project manage specific medical plan deliverables, including coordinating strategy/scope development, logistics and vendor management, and coordinating logistics and content development for events and trainings.
- Provide contract support with external vendors including defining project scope, negotiation, and execution.
- Lead planning and execution of ad hoc projects ensuring alignment with corporate objectives and executive leadership support.
- Lead metrics tracking and reporting, contracts, software implementation, and product launch/integration related activities.
- Deliver advisory board support from venue logistics through compliance documentation and HCP contracting/payment.
- Contribute to RWE programs including planning, contracting, technical execution, and study reports (abstracts, posters, manuscripts).
- Contribute to development of processes and tools that continuously improve resource utilization and quality of clinical study activities and deliverables.
- Contribute to general operational MA activities including budget management, vendor oversight, external meeting coordination, Medical Information and Pharmacovigilance operational activities.
Requirements
- Degree in life sciences, business, or related field.
- 5-10 years project management experience on cross-functional projects in a pharmaceutical environment with significant experience in Medical affairs.
- Experience managing external service providers.
- Experience in headquarters, affiliate, and/or contract research organization environments.
- Proactive, self-motivated, and awareness of cross-functional business needs/implications.
- Proven strategic problem-solving ability and degree of creativity.
- High level of business acumen and emotional intelligence.
- Demonstrated proficiency with Microsoft Teams, Project, PowerPoint, Excel, & Word.
- Ability to foster teamwork by actively participating in and supporting an environment that cultivates professional growth and organizational effectiveness.
- Excellent interpersonal skills as both a leader and subject matter expert in a team setting.
- Exceptional written and verbal communication skills, including the ability to clearly communicate business processes and solutions in writing, in person, and virtually.
- Proven ability to communicate and collaborate effectively with senior management.
- Ability to thrive in a fast-paced and evolving professional environment.
- Previous Medical Affairs Experience, preferably in neurology or gene/cell therapy.
- Exceptional problem-solving and communication skills, and the ability to operate in a collaborative and fast-paced environment.
- Ability to navigate collaboration with cross-functional partners within BRTx and Bayer.
- Excellent written and oral communication skills in English.
- Excellent project management skills including negotiation and conflict resolution skills.
- Ability to travel up to 20%
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprocess improvementsmedical education grant proposalsmetrics trackingcompliance submissionsvendor managementresource utilizationclinical study activitiesbudget managementcontract negotiation
Soft skills
strategic problem-solvingemotional intelligenceteamworkinterpersonal skillswritten communicationverbal communicationcollaborationcreativityself-motivationadaptability
