Working Student Customer Support, Media Monitoring – SaaS

blueReport / cognita AG

part-time

Posted on:

Location Type: Hybrid

Location: Zürich • Switzerland

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Job Level

Entry Level

About the role

  • Handling and coordinating first- and second-level support for our SaaS customers in Switzerland (incoming and outgoing customer inquiries and complaints)
  • Implementing and maintaining search queries for online, print and radio & TV monitoring
  • Performing various curation tasks for the media digests of our Swiss key accounts
  • Close coordination and customer communication with the Client Success and Sales teams
  • Maintaining and systematically managing customer and contact information in the CRM system

Requirements

  • Ongoing undergraduate studies in a related field or completed commercial/vocational training
  • Professional experience in the media monitoring industry is an advantage
  • Strong computer skills and experience in second-level support within a SaaS environment
  • Strong communication skills and a high level of service and customer orientation
  • Excellent German (native or C2); Swiss German and French are an advantage
  • Strong interest in the media landscape and current daily news
  • Independent, structured and reliable working style
  • Team player with a pronounced hands-on mentality
Benefits
  • Structured onboarding and regular internal training
  • Varied tasks with regular working hours
  • Work in an innovative and growing company with a diverse client base
  • Pleasant working atmosphere in a motivated team
  • Central office in Zurich Old Town; home office possible by arrangement
  • Permanent position with long-term development opportunities in an internationally active company
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS supportmedia monitoringsearch queriescuration tasksCRM managementcustomer inquiriescustomer complaintssecond-level supportcomputer skills
Soft Skills
communication skillscustomer orientationindependent workingstructured workingreliable workingteam playerhands-on mentality
Certifications
undergraduate studiescommercial trainingvocational training