blueReport / cognita AG

Customer Support

• Handling and coordinating first- and second-level support for our SaaS customers in Switzerland (incoming and outgoing customer inquiries and complaints)
• Implementing and maintaining search queries for online, print and radio & TV monitoring
• Performing various curation tasks for the media digests of our Swiss key accounts
• Close coordination and customer communication with the Client Success and Sales teams
• Maintaining and systematically managing customer and contact information in the CRM system

Working Student Customer Support, Media Monitoring – SaaS